Retail Assistant - Stirling Castle 881 chez Historic Environment Scotland

Starting salary: £25,077
Contract type: Permanent
Grade: 1
Location: Stirling Castle
Working Hours: 5 out of 7, including weekends and public holidays
Interviews: To be held in person at Stirling Castle on Week Commencing 24th November

Thank you for your interest in the post of Retail Assistant with Historic Environment Scotland that will be based in Stirling Castle. This is a permanent position.

Are you looking for a role that is both fun and unique? You'll get a unique view into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Stirling Castle during the summer season.

For more information about the post and information about the team, please access the full job description Retail Assistant Stirling.pdf for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Customer Service 

• Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.

• Strive to provide the warmest welcome to our visitors and engage proactively with customer service. 

• Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.

• Processing and promotion of retail transactions through the till system. 

• Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.

• Increase sales through the provision of onsite tastings 

• Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas. 

• Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.

• Support the team in achievement of quality assurance Key Performance Indicators. 

• Actively support HES seminars, events, functions and promotions.

Teamwork

• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency. 

• Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery. 

Commercial Awareness 

• Working together with your team to achieve overall commercial performance targets.

• Maximise commercial opportunities and capitalise on income generating opportunities through selling and upselling appropriate merchandise and promoting other sites and products. 

• Assist Retail Supervisor to ensure accurate stock management and assist with stock ordering and deliveries as required. 

Health and Safety & Compliance 

• Ensure the security of the site, buildings and contents, including acting as key holder (where required). 

• Monitor and comply with all H&S procedures/guidance relevant to the site. 

• Follow correct procedures to ensure safe operation of all equipment. 

• Ensure that the health and safety of staff, visitors and contractors is paramount at all times.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland

2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria:

• Retail sales experience.
• Experience delivering high standards of customer service. 
• Excellent team working skills.
• Knowledge of Electronic Point of Sale till systems. 
• Experience dealing with cash, credit transactions and end of day procedures. 

Find out more about desirable skills and experience in our full job description Retail Assistant Stirling.pdf.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [email protected] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.