Clerk, Wardrobe chez Barona Resort & Casino

OBJECTIVE:

To provide Barona Resort & Casino’s staff members high quality uniforms by providing excellent on-going services. To sustain our competitive advantage by maintaining, and upgrading, the sophisticated, professional image of staff in the resort and casino.

TYPICAL WORKING CONDITIONS:

Standing or walking for eight hours while working in large non-smoking rooms, warehouse, outside storage areas in extreme weather. There can be heavy customer traffic while working with uniform inventory, locker bags, laundry, and service deliveries and often under stressful conditions. Continuous and repetitive lifting of up to 35 lbs. to waist and 15 lbs above shoulders.

ESSENTIAL FUNCTIONS:        

1. Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting
2. Always provides excellent internal and external guest service and maintains a positive “team player” attitude. Make serving others your #1 priority.
3. Works a variety of areas, stations and duties on a daily, weekly, monthly basis
4. Responsible for knowing complete and accurate information of all Wardrobe products and procedures in order to answer all questions from staff members.
5. Assists staff members with locker bags, uniform issue, uniform loan program, uniform transfers, uniform terminations, clean uniform pick up, uniform repairs and replacements. Respond timely to all of the staff members needs.
6. Engages co-workers and property wide staff members in a positive and upbeat manner
7. Communicates clearly and effectively in a pleasant voice with all staff members; makes eye contact and smiles at all times. Be approachable in body language and gestures.
8. Performs daily tasks and completes projects in a timely manner.
9. Completes accurate transactions and inputs them into computer. Knowing and completing all uniform transactions such as, but not limited to; uniform replacement, uniform repair, uniform increase or reduction; and places the completed paperwork in specifically designated areas
10. Maintains inventory stock at work stations, maintains a neat and orderly appearance of workstations at all times, including, but not limited to cleaning of workstations and all other areas in the Wardrobe BVR and Issue Side.
11. Inputs and updates staff member uniform information and needs into computer database, while ensuring the highest level of data integrity and accuracy
12. Must report any mechanical failure to shift supervisor immediately
13. Scan all dirty laundry and dry cleaning as it is received from the laundry vendor in Wardrobe Issue and from the laundry shoot in Wardrobe BVR into the computer and prepares them for dispatch
14. Prepare dispatch documentation for all out going batches for uniform and dry cleaning service providers
15. Receives all clean laundry and dry cleaning into the computer from service providers
16. Places all clean uniforms in staff member’s slot or rail for pick up. Perform periodical audits of uniforms in garment slots for accuracy.
17. Scan out clean uniforms to staff members, updating the computer
18. Issue and record linen and towel usage to staff members for use in Food and Beverage areas
19. Document all of your daily activity and any important information in the “Pass Down Book” in order to inform the other shifts.

NOTE:  This description incorporates the most typical duties performed.  It is recognized that other related duties not specifically mentioned may also be performed.  The inclusion of those duties would not alter the overall evaluation of this occupation.

MINIMUM QUALIFICATIONS:

Minimum of 18 years of age
Excellent oral communication skills
Able to work flexible hours
Must be able to speak, read and write English
Computer skills at an intermediate level, knowledge of database and excel formats
Superior organizational skills
Good math and numerical filing skills

REQUIRED EDUCATION:

High school diploma

REQUIRED EXPERIENCE:

6 months in a hands-on customer service related position

1 yr computer related position  

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Must be able to lift up to 35 lbs, stand or walk for eight hours