Director of Information Services chez Grand Lake Health System

 Hours of Job

• Full Time; Monday - Friday, 40 hours per week

• Afterhours, weekends, holidays required as needed in emergency situations.

Duties and Key Responsibilities

• Under the direction of the Chief of Information Services, the Director of Information Services (Director of IS) has overall responsibility for the day-to-day operations, application support, maintenance plans, service level agreements and design.

• Director is also responsible for implementation strategies to meet the organization initiatives, directing all IS operations to meet both internal and external customer requirements, as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions, making recommendations for technical acquisitions, and development of guidelines, standards, procedures, and policies.

• This position is responsible for managing all required technologies, serving as the departmental technical lead, and providing technological support and training.

• The Director must possess initiative and drive, have broad relevant technical knowledge with good management expertise, and have excellent written and verbal communication skills.

• Primary duties include oversight for: analysis of systems and processes, maintenance of workstations and networks; and design, development, and maintenance of applications specific to business needs.

• The Director ensures computers system’s standards are aligned with the Health System’s policies and procedures while maintaining the highest level of professionalism when interacting with executive leadership, physicians, department directors and GLHS staff members.

• This individual is subject to 24-hour calls to ensure the continuous operation of all mission critical applications and systems.

• Understands departmental information systems and other equipment as necessary

• Understands advanced aspects of various information systems

• Ensures the availability, continuity, and security of all software applications

• Manages software licenses, SSL certificates, and maintenance agreements

• Oversees the development of all IT training programs; ensure appropriate training is conducted on all software applications as required

• Develops, reviews, and revises all IT policies to assure the security and integrity of the data; set procedures for the creation, maintenance, and deletion of user accounts

• Supervises the ongoing operations of the helpdesk to ensure the excellence and timeliness of support

• Maintains focus on emerging technologies, industry trends and best practices, incorporating findings as appropriate into the company environment.

• Provides or develops deep understanding of facilities maintenance operations

• Maintains an audit-ready posture in all areas of responsibility

• Interacts with computer users to help resolve escalated IT issues

• Solicits feedback from users on the quality of service received

• Provides the highest level of customer service and professionalism to all internal and external customers

• Consistently completes assignments in a timely, thorough, and appropriately detailed manner

• Develops and achieves agreed upon goals and objectives

• Directs and oversees proper allocation and use of resources including employee, space, and equipment

• Evaluates and analyzes operational issues/work processes and programs to recommend opportunities for improvement

• Recognizes, appreciates, and capitalizes upon the differences people bring to the job

• Develops and implements job descriptions and performance standards

• Evaluates staff performance per established policy, including the use of staff competence and quality improvement data

• Mediates personnel problems and resolves complaints using good problem solving techniques

• Demonstrates knowledge of and competently interprets and administers Hospital policies and procedures

• Develops and recommends department FTE, expense, and capital budgets

• Ensures that department operates within established budget

• Accountable for unit productivity

• Develops departmental strategic objectives

• Continuously monitors contracts for cost containment opportunities

• Maintains positive physician relations by being responsive to their needs and problems.

• Develops and implements departmental goals and objectives with input from staff members

• Develops and implements departmental policies and procedures that guide and support the provision of services

• Interacts with all customers to ensure prompt and accurate communication as needed to provide the service expected and to meet the goals of the service

• Evaluates problems, and develops and implements solutions timely

• Develops new ideas and/or systems with innovation and creativity

• Challenges the status quo in looking for more efficient practices

• Leads by example and serves as a professional role model

• Updates employees on present as well as future changes

• Actively listens and tries to understand before responding

• Supports, encourages, and contributes to the professional growth of all department employees

• Understands, teaches, and implements elements of empowerment and team building

• Adheres to all compliance and HIPAA guidelines and requirements

• Demonstrates ability to respond positively to changing circumstances to maximize opportunities and address problems

• Maintains an appropriate level of professional competence by ongoing development of knowledge and skills

Requirements

• Good supervisory, organizational, and time management skills.

• Requires working under stressful conditions and possibly working irregular hours.

Education/Certifications

• Bachelor of Science in Computer Sciences or related field from an accredited college or university.

Experience

• Minimum of ten (10) years of information technology experience, of which five (5) years includes management, coordination, oversight, and implementation of IT projects and programs.

• Direct supervision or management of technical staff preferred.

• Previous health care management experience and knowledge of hospital operations highly preferred.

• Technical expertise in various disciplines including server management, networking, cybersecurity and backup strategies. 
   

Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.