Program Director chez Momentum Indoor Climbing

Description

Momentum Indoor Climbing inspires and empowers individuals of all ages to discover the joy of climbing. As a leader in the indoor climbing industry, Momentum provides a dynamic and inclusive environment for recreational and competitive climbers. As we continue to expand, we seek a dynamic and experienced Program Director to lead our innovative programming initiatives and drive excellence across all locations. 

The Program Director at Momentum Indoor Climbing is a strategic leader responsible for overseeing recreational youth programs, competitive youth teams, and adult climbing programming. Reporting directly to the CEO, the Program Director will play a pivotal role in shaping and executing the strategic vision for programming. This position will be based at our corporate office in Holladay, Utah, and will travel to our out-of-state locations periodically. A key component of this role involves collaborating with, supporting, and mentoring the regional and gym program managers.

ROLES AND RESPONSIBILITIES 

Strategic Leadership and Planning

• Develop and execute strategic plans and timelines for recreational youth programs, competitive youth teams, adult climbing programs, and adaptive programs, ensuring alignment with overall business objectives.
• Drive program development and enhancement by staying abreast of industry trends, assessing customer needs, and implementing innovative solutions.
• Meet quarterly with the executive team and program managers to review financial and operational performance.
• Represent Momentum at industry events and identify collaboration opportunities.

People Leadership and Management

• Provide leadership, guidance, and training to regional and gym program managers, fostering a collaborative and high-performance team culture.
• Interview, hire, and oversee training for managers in new and existing regions.
• Hold program managers accountable for performance metrics, operational standards, and adherence to company policies.
• Collaborate individually with program managers to understand their programs’ vision and objectives, ensuring they run effectively and efficiently.
• Pursue ongoing professional development opportunities for yourself and program managers to stay informed about best practices and innovations.

Program Operations and Administration

• Work closely with program managers to create, maintain, organize, and update the program structure, curriculum, and training tools for all programs.
• Ensure accuracy and readiness of all operational systems, including the website, point-of-sale, and registration platforms; proactively identify and resolve issues as they arise.
• Establish safety and quality standards across all programs, conducting regular audits and assessments.
• Provide regular and ad-hoc reports on program performance, financial metrics, and key performance indicators.
• Identify and mitigate potential risks associated with program operations, and develop and implement contingency plans.
• Support, as needed, any program-related events and competitions that Momentum hosts.

Financial Oversight

• Work with the CFO to oversee financial management, including budget development, revenue monitoring, and resource optimization.
• Assist program managers with setting and achieving quarterly KPMs.

Marketing and Communications

• Collaborate with the marketing team to create and implement promotional strategies to attract and retain participants, and track promotion redemptions to assess effectiveness and ensure accurate reporting.
• Ensure consistent marketing and branding throughout the entire program enterprise.
• Monitor the accuracy of web content on program pages and assist with location-specific pages.

COMPENSATION, BENEFITS, AND PERKS

• Salary commensurate with experience and qualifications.
• Health insurance and 401(k) retirement savings plan (eligibility requirements apply)
• Paid time off (PTO) and holiday pay
• Complimentary membership to all Momentum facilities
• 20% discount on Momentum classes, programs, and retail
• Access to outdoor industry pro-deals

Requirements

Experience, Skills, and Certifications

• Proven experience (minimum 5 years) in program leadership and management, preferably in the fitness, recreation, or wellness industry.
•  5+ years of climbing experience preferred; enthusiasm for the climbing community required. 
• Strong leadership and team management skills with a track record of building and developing high-performance teams.
• Excellent financial acumen and experience in budget development and management.
• Demonstrated ability to develop and implement strategic plans, emphasizing innovation and customer satisfaction.
• Exceptional communication and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders.
• Must be highly organized and able to maintain complex multi-facility schedules
• Have the flexibility to work within an ever-changing workload by effectively setting, observing, and re-evaluating project priorities often
• Organization skills and ability to maintain program details in calendars, rosters, and curriculum plans
• Knowledge of youth and adult climbing training best practices.
• Passion for teaching and instilling a love of climbing in others
• Ability to lead internal project status meetings and ongoing project schedule updates

Hours and Availability

• Full-time, 40 hours per week
• Hours are divided between office and on-site work within facilities
• Must have availability to work during regular Momentum business hours. Some evening, weekend, or after-hours work will be required
• May be required to respond to emergencies requiring immediate attention
• Travel to out-of-state facilities regularly for ongoing support and training; travel may be more frequent and may require stays up to 14 days during new construction and gym openings

Environmental and Physical Demands

• Extended periods of sitting or standing may be required in an office or meeting setting.
• Prolonged use of a computer and other office equipment, requiring hand-eye coordination and manual dexterity.
• Physical ability to travel, which may include sitting for extended periods during flights, walking during site visits, and navigating various transportation modes.
• Comfortable working in a loud, high-energy environment on a regular basis 
• Comfortable speaking in front of and providing instruction to large groups
• Comfortable working at height, moving up and down a climbing wall safely
• Continuously stand and walk on unstable and uneven surfaces for long periods of time
• Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis
• Able to balance, kneel, pull, push, and grasp objects on a regular basis
• Visual acuity to assess fine details