Director of National Facility Maintenance Program chez The Hatch Group, Inc.

At The Hatch Group we’re a family-owned and operated company rooted in the construction industry, proudly building more than just projects — we’re building lasting relationships. With nearly 100 team members across our operations (depending on the season), we bring a culture of inclusion, empowerment, and community to everything we do. 

Our team thrives in a group centered environment, where collaboration and hard work go hand in hand. Recently expanding our footprint with a new Florida office, we now serve clients throughout the eastern United States, continuing to grow while keeping our family values at the core of our success.

We are looking for a Director of the National Facility Maintenance Program who will be  responsible for building, leading, and scaling the company’s facility maintenance division across a national footprint. This includes full operational and financial ownership of service delivery for national clients — spanning asphalt and concrete maintenance, sealcoating, snow and ice management, landscaping, and general property repairs. This senior leadership role is accountable for P&L performance, sales growth, operational execution, and client retention. The ideal candidate is a strategic, results-driven leader with a strong background in construction or property maintenance services, national program development, and enterprise account management.

If you’re looking to join a company that values people as much as performance — where you can laugh, grow, and make a real impact — you’ll feel right at home here.

What you’ll do:

Program Leadership & Strategic Growth

• Develop and execute a comprehensive national facility maintenance program strategy that aligns with the company’s revenue and margin goals.
• Identify new market opportunities and develop strategies to capture national and regional contracts.
• Build scalable operational models and service standards across all territories.
• Lead forecasting, budgeting, and P&L performance for the division.

Operations & Service Delivery

• Oversee the execution of preventive and reactive maintenance programs across multiple service lines:
    • Asphalt & concrete repairs
    • Sealcoating & striping
    • Snow & ice management
    • Landscaping & exterior maintenance
    • Ancillary property repairs
• Drive operational efficiency through scheduling, routing, and resource optimization.
• Ensure consistent service quality and SLA compliance across all regions.
• Implement field technology, dispatch platforms, and reporting systems for real-time visibility and accountability.

Sales & Business Development

• Partner with executive leadership to drive revenue growth through national account expansion.
• Lead the development of pricing models, national bids, and contract negotiations.
• Support the sales team in securing multi-site, multi-state accounts.
• Build and maintain executive-level relationships with key national clients.

Vendor & PartnerNetwork

• Develop and manage a robust network of subcontractors and service partners nationwide.
• Establish performance standards, pricing agreements, and compliance requirements.
• Implement performance scorecards and regular business reviews to ensure quality and coverage.

Team Leadership & Culture

• Build, train, and lead a high-performing national facility maintenance team including program managers, dispatchers, account managers, and field support.
• Foster a performance-driven culture focused on accountability, safety, quality, and client experience.
• Develop leadership bench strength and scalable team structures to support growth.

Financial & Performance Management

• Own P&L for the national facility maintenance division, including revenue targets, gross margin performance, and expense control.
• Establish and monitor KPIs to measure operational and financial performance.
• Report regularly to executive leadership on growth, performance, and risk mitigation.

You'll be a great fit:

•  Bachelor’s degree in Business, Construction Management, Facilities Management, or related field (MBA or equivalent experience preferred).
• 10+ years of experience in facility maintenance, paving, construction, or related industries, with at least 5 years in senior leadership.
• Proven P&L ownership and experience driving revenue growth.
• Strong understanding of asphalt, concrete, landscaping, and snow operations.
• National program or multi-site service delivery experience required.
• Excellent leadership, financial acumen, and client relationship skills.
• Proficiency in CMMS, CRM, and dispatch technology platforms.
• Ability to travel as needed (25–40%).

Compensation & Benefits:

• Competitive salary based on experience
• Competitive medical, dental, and vision insurance
• 401k plans
• PTO and paid holidays
• Commission and bonus structure