12-304 Slot Technician I chez Ute Mountain Casino Hotel

Description

PM Slot Technician (Entry-Level)

• Perform routine preventative maintenance tasks on slot machines and peripherals
• Clean, inspect, and reset machines as needed
• Respond to minor machine errors and escalate complex issues to senior technicians
• Provide basic guest service and direct customers to Slot Attendants or Supervisors for further assistance
• Learn compliance protocols, including handling equipment responsibly and logging service activity
• Support Senior Techs with machine change Projects

Slot Technician I (In addition to PM Slot Tech Accountabilities)

• Assist with slot machine troubleshooting under supervision
• Perform basic software updates and peripheral replacements
• Support the installation, relocation, and configuration of gaming devices
• Document machine issues and maintenance performed
• Begin to learn Oasis Player Tracking and Title 31 awareness

Slot Technician II (In addition to Slot Tech I, and PM Slot Tech Accountabilities)

• Begin casino slot floor technical work
• Independently diagnose and repair common slot malfunctions
• Replace power supplies, I/O boards, monitors, and other modular components
• Assist with Oasis Player Tracking hardware configuration and maintenance
• Perform intermediate system diagnostics and log adjustments
• Coordinate with compliance personnel on system integrity matters
• Begin mentoring entry-level techs
• Begin learning Oasis, Diagnostic Monitor, Machine searches, OneLink and IRIS

Slot Technician III (In addition to Slot Tech I and II; and, PM Slot Tech Accountabilities)

• Can independently oversee Casino Slot floor Technical work
• Skilled at Oasis, OneLink, IRIS
• Perform advanced diagnostics on complex hardware issues
• Lead machine installations, conversions, and floor moves
• Program and configure new games according to vendor and compliance standards
• Maintain and troubleshoot player tracking systems and progressive links
• Ensure equipment documentation, compliance logging, and internal communications are accurate and timely
• Support inventory control and parts ordering processes

Slot Technician IV / Bench Technician (In addition to Slot Tech I, II, and III; and, PM Slot Tech Accountabilities)

• Perform component-level diagnostics and repairs on gaming electronics
• Repair LCD/LED monitors, power supplies, bill validators, ticket printers, CPU boards, and interface systems
• Solder and de-solder multi-layer printed circuit boards and surface-mount components
• Utilize advanced tools such as oscilloscopes, multimeters, and board testers
• Maintain organized inventory and oversee ordering of critical components
• Train other technicians in electronic theory and advanced troubleshooting
• Ensure bench technical operations comply with all regulatory and internal SOP standards

Qualifications

Qualifications

General (All Levels)

• Must be at least 21 years of age and able to obtain and maintain a UMUGC Support License
• Must be able and willing to work weekends, holidays, and a flexible schedule
• Must be fluent in English with strong verbal and written communication skills
• Must demonstrate a commitment to excellent guest service and collaborative teamwork
• High school diploma or GED required

Education

• PM Tech through Tech III – On-the-job technical experience or trade coursework preferred
• Technician IV – Formal electronics education from an accredited institution preferred, Gaming

 Vendor Certifications Preferred.

Experience

• PM Slot Technician – Entry-level; general mechanical and or electrical aptitude preferred
• Slot Technician I – 6 months to 1 year of hands-on slot operations or technical maintenance
• Slot Technician II – 1–2 years of slot machine servicing, with some independent troubleshooting
• Slot Technician III – 2–3 years of progressively responsible experience with slot and system integration
• Slot Technician IV / Bench Technician – Minimum of 3 years of slot technician experience with bench-level electronic repair background

Knowledge, Skills, and Abilities (KSAs)

• Progressive knowledge of slot machine components and internal architecture
• Must be able and willing to operate a forklift, which would require attainment of a forklift certification provided by UMCH
• Ability to safely operate hand tools, diagnostic devices, and software platforms
• Understanding of compliance procedures including Title 31, MICS, and system logs
• Bench Technician: Ability to read schematics, solder precision components, and safely repair electronic boards
• Strong attention to detail, multitasking ability, and adherence to timelines
• Proficiency in Microsoft Office and familiarity with Oasis or similar casino systems