Senior Hospitality Leader chez Restoration Hardware Enterprise

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking an experienced and visionary Senior Hospitality Leader to champion service and operational excellence across multiple restaurants, cultivating an environment that embodies the highest expression of hospitality. In this role, you will develop talent, refine systems and create unforgettable experiences for our Team Members and guests. The ideal candidate is a strategic, passionate leader who thrives in a fast-paced, dynamic setting and is committed to elevating both people and performance. This leader is able to inspire and motivate others across multiple outlets with edge and urgency. As a key leader within the business, you will collaborate cross-functionally to enhance the overall success of RH Hospitality. 

YOUR RESPONSIBILITIES

• Lead and develop Team Members and Leaders throughout multiple outlets with a people-first mindset by providing ongoing coaching, structured training and in-the-moment guidance to uphold RH’s standards and support professional growth, both in the kitchen and the dining room
• Define and guide the strategic direction of the Hospitality team by overseeing recruitment, hiring and onboarding to build a high-performing team aligned with RH’s vision and standards
• Set measurable goals for Leadership development across multiple outlets, including culinary and dining room operations, and provide necessary follow up and mentorship
• Cultivate a service-driven culture by driving the strategic direction of operations, ensuring a seamless and elevated guest experience
• Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement in all areas of the restaurant
• Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive
• Drive financial performance by setting labor and sales goals for the culinary and dining room teams, analyzing financial reporting, and implementing strategies to maximize revenue and profitability
• Collaborate cross-functionally with Gallery Leadership - both on property and across the global organization -  to amplify the success of RH Hospitality 

OUR REQUIREMENTS

• 5+ years of leadership experience in a high-volume, full-service restaurant or an equivalent combination of education and experience
• Demonstrated success in leading multi-unit operations or overseeing diverse restaurant concepts within a luxury or high-volume hospitality environment
• Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning
• Proficiency in Microsoft Excel, Inventory Management systems, Micros Point of Sale (or equivalent), and email communication
• Proven ability to work autonomously, making strategic decisions, and collaborating across all levels of leadership
• Candidates must have legal authorization to work in the country in which they are applying at the time of application
• Flexibility to work weekends, holidays, and variable shifts as needed, with occasional travel

PHYSICAL REQUIREMENTS 

• Frequently moving and lifting items up to 25 kg using appropriate techniques and equipment
• Work standing and walking for extended periods of time
• Commitment to proper safety and sanitation practices in a commercial kitchen environment