- Professional
- Bureau à Rotkreuz
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a Senior Scientist PMQ, you will act as an escalation point for non-routine product complaints. This role will develop and update company complaint and inspection procedures to ensure the capture and investigation of complaints. A Senior Scientist PMQ maintains and analyzes problem logs to identify and report recurring issues to quality assurance management and product development. This position will document and track contact information, report issues and problems in accordance with company guidelines and external regulatory requirements, and may collaborate with other internal groups to respond to product inquiries and issues.
The Opportunity
Accountable for timely handling and resolution of individual cases (inquiries, complaints, potential reportable and safety issues) per ISO Quality System requirements.
Conduct investigations, experimental design, and data analysis to resolve cases, potentially consulting senior team members as well as ensure comprehensive risk assessments for product quality issues and timely communication of quality-related information to relevant organizations.
Collaborate with global/local functions to derive appropriate measures from cases, including workarounds, and support product teams with case information for documentation updates.
Participate in on-boarding and mentoring new employees, contributing to knowledge transfer for new products from project phases as well as create and approve notifications and ensure efficient laboratory organization and compliance with laboratory policies, including equipment inspections and documentation.
Support audits, inspections, regular reporting, quality reviews, and CAPA tasks to enhance on-market product quality, performance, and process optimization.
Contribute to cross-team meetings and projects, provide guidance to less experienced colleagues, and potentially act as a proxy for the Principal role and perform additional duties as assigned to meet PMQ goals and objectives, ensuring continuous improvement, compliance, and customer satisfaction.
Permanently optimizes processes in order to increase quality and efficiency standards.
Who you are
You have a Bachelors in life sciences or related fields required.
You have an advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences is preferred.
You have 3 years of work experience in a technical product support role, research and development setting, technical customer support role, product complaint handling or related function.
You are proficient in technical writing.
Proficiency in English, with strong communication and intercultural skills, working autonomously with minimal supervision.
Preferred Knowledge, Skills and Abilities
Hands-on experience is preferred.
Industry experience with Customer Support, field technical support, and face to face customer support and training. Related core laboratory field technical support may also be considered.
Demonstrate solid critical thinking and problem solving skills with a positive and creative attitude and approach.
Demonstrate collaborative mind-set and ability to manage and foster stakeholder relationships and expectations.
Demonstrate good laboratory practices.
Demonstrate good communication skills: verbal, writing, presentation, technical writing.
A potential candidate has already been identified. Nevertheless, we are very much looking forward to your application, especially with regard to future job opportunities in this field.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
