Program Manager chez Euna Solutions

The Opportunity:

The Program Manager is a leadership role within the Enterprise Customer Programs (ECP) team at Euna Solutions. This position is responsible for managing and supervising the Project Management function within ECP, including Project Managers, Technical Project Managers, and Associate Project Managers.

The Program Manager ensures all customer implementation and migration projects within the Euna Grants product line are delivered consistently, on time, and to a high standard of quality. This role drives the formalization and standardization of project management practices across the ECP team, ensuring efficiency, repeatability, and accountability as the team continues to grow.

In addition to overseeing delivery, the Program Manager plays an active role in sales development, working with Customer Success, Sales, and Product to scope new opportunities, support expansions with existing clients, and ensure project feasibility before commitments are made.

The ideal candidate is an experienced project management professional with 10+ years in SaaS delivery or enterprise technology implementations, proven success leading teams, and a strong background in process design, reporting, and customer-facing sales support.

Key Responsibilities:

Leadership & Team Management

• Supervise, mentor, and coach Project Managers, Technical Project Managers, and Associate Project Managers.
• Conduct regular performance reviews, provide feedback, and establish growth plans for team members.
• Foster a culture of accountability, consistency, and continuous improvement across the ECP delivery team.
• Serve as an escalation point for project risks, customer issues, and delivery challenges.

Program Oversight, Governance & Reporting

• Provide leadership for all ECP-managed customer projects within the Euna Grants program.
• Ensure consistent execution of implementation and migration projects through formalized standards, processes, and methodologies.
• Manage cross-project reporting internally (to ECP leadership, Product, and Customer Success) and externally (to customer stakeholders and steering committees).
• Develop and maintain consolidated dashboards, performance metrics, and executive reporting across all active projects.
• Oversee resource management by monitoring capacity, assigning staff across projects, and informing hiring decisions.
• Align delivery activities with Euna’s governance, compliance, and risk management standards.

Standardization & Process Improvement

• Drive standardization of project management tools, templates, and methods across the ECP team.
• Lead the development of formalized processes for customer onboarding, UAT planning, implementation workflows, and reporting.
• Partner with ECP leadership to define and implement scalable delivery frameworks that support growth.
• Facilitate lessons-learned reviews and implement best practices across projects.

Sales Development & Scoping

• Actively participate in new sales opportunities and expansion projects with existing clients.
• Collaborate with Sales, Customer Success, and Product teams to define project scope, requirements, and delivery feasibility.
• Lead or contribute to Statements of Work (SOWs), proposals, and documentation to ensure accurate representation of services and deliverables.
• Manage pre-sales project scoping efforts, including timeline estimates, resource planning, and risk identification.
• Partner with Sales to provide input during customer presentations, RFP responses, and solutioning discussions.

Customer Engagement & Executive Communication

• Partner with senior customer stakeholders to ensure delivery outcomes align with agency goals and program objectives.
• Provide executive-level reporting for customer steering committees and Euna leadership.
• Guide customer project managers in establishing shared milestones, delivery responsibilities, and readiness activities.
• Serve as a senior point of contact for customer escalations related to project delivery.

Minimum Qualifications:

• Bachelor’s degree in Business, Public Administration, Information Technology, or related field (Master’s degree preferred).
• 10+ years of professional experience in project or program management, with at least 5 years supervising or managing delivery teams.
• Proven experience in SaaS delivery, enterprise software implementations, or large-scale public sector projects.
• Strong knowledge of project and program management methodologies (PMBOK, PRINCE2, SAFe, or hybrid).
• Demonstrated success in cross-project reporting, resource management, and process standardization.
• Experience participating in pre-sales activities, including scoping, SOW development, and feasibility assessments.
• Excellent communication skills, with ability to engage effectively with executive stakeholders in government and public sector organizations.
• Proficiency in Microsoft Project, Jira, Confluence, and related collaboration tools.
• Ability to manage competing priorities in a fast-paced, dynamic environment.
• Willingness to travel up to 25%.

Preferred Qualifications

• Project Management Professional (PMP), Program Management Professional (PgMP), or SAFe/Agile certifications.
• Experience with grants management systems or public sector finance projects.
• Familiarity with the Euna Grants (AmpliFund) platform.
• Background in designing and scaling delivery processes for growing SaaS teams.

Knowledge, Skills, and Abilities

• Strong leadership skills with a proven record of managing and mentoring high-performing teams.
• Skilled at cross-project reporting and resource planning.
• Professional, reliable, and accountable.
• Strong organizational, problem-solving, and facilitation skills.
• Strategic thinker able to balance program goals with tactical execution needs.
• Customer-focused with a passion for exceeding expectations in the public sector.
  
  
  

Location & Travel:

The ideal candidate will be hybrid with 3 days/week in our Atlanta or Oakville office. Occasional travel to client sites may be required. 

What It's Like to Work at Euna Solutions  

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible work day
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions   

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit
www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
  
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.