Nordic Center Lead chez Alterra

JOB TITLE: Nordic Center Lead 

DIVISION: Nordic Center 

REPORTS TO: Nordic Center Manager 

LOCATION: Nordic Center 

CLASSIFICATION: Full Time/Seasonal/Hourly 

POSITION:  

The Nordic Center Lead will support the Manager in managing daily operations for the Nordic Center and team, ensuring a safe, fun, and educational environment for attendants, instructors and guests. Lead will act as a Manager on Duty during the absence of the Nordic Center Manager.  

The Nordic Center Lead ill assist Nordic Center Manager with staff scheduling, staff and guest issues; help with staff training;  

Must have a strong understanding of teamwork and effective communication with peers and Manager 

SPECIFIC JOB REQUIREMENTS: 

• Provide an exceptional guest experience  

• Must be able to maintain accurate transactions 

• Ability to work outside in all winter conditions 

• Strong communication and leadership skills 

• Strong understanding of ski resort operations 

• Support and follow Solitude Mountain Resort policies and procedures. 

• Able to hike, snowshoe, Nordic ski,  

• Has experience of/or ability to learn to sell products in Nordic Retail Shop  

• Has experience of/or ability to learn to distribute Nordic ski and snowshoe rental equipment and train attendants and instructors 

• Basic math skills 

• Willing to work weekends and holidays and some evenings during the ski season. 

• Responsible for opening and closing Nordic Center facility on time 

JOB DUTIES AND RESPONSIBILITIES: 

• Answer questions about the resort hours of operation, Events, Nordic Programs, terrain, snow, weather and grooming conditions 

• Making sure the current grooming report is posted on Nordic Center board, Solitude Website as well as TUNA webpage 

• Answer incoming phone calls and check voice messages regularly  

• Assists in the training and evaluating Nordic Center staff 

• Shoveling and snow removal. Maintaining clear and safe entrance to the building and to the trails. 

• Maintaining and regularly checking trail conditions for safety and proper trail marking,  

• Maintaining fencing around the Nordic center building, 

• Maintain a clean and organized work environment (vacuum, shovel, toilet, etc.) 

• Conducts inventories and help maintain rental and retail and Food and Beverage inventory 

• Provide a friendly professional demeanor, acknowledge guests with a smile 

• Conduct group and private cross-country ski lessons as well as snowshoe tours that help guests of all ages and ability levels 

• Correctly follow all opening and closing procedures and train the attendants to do the same.  

• Assist with events and programs 

• Assists with the setup and tear down of the building  

• Sell tickets, rental equipment, lessons and clinics at correct rate in a courteous and friendly manner 

• Be conscious of safety at all times while completing job duties and responsibilities 

• Notify Manager of incidents, accidents, injuries, and property damage, any shortage in retail/rental merchandise, any unsafe situations or conditions as soon as they occur  

• Be able to wax rental skis as well as customer equipment 

EQUAL OPPORTUNITY EMPLOYMENT   
Solitude Mountain Resort is an equal opportunity employer.  It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic  information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses.  Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities.  If you require an accommodation during the selection process, please contact Human Resources at [email protected].