Parks Special Events Scheduler chez City of Seattle, WA

About the Department

About Seattle Parks and Recreation:

Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.
 

Equity & Inclusion
Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities. #OneSeattle

About The Division:

The Finance Division manages SPR’s accounting, contracting, event and athletic scheduling, and our customer program scheduling portal (Active Net). The Division administratively supports our other SPR divisions (Recreation; Planning, Development & Maintenance; Parks & Environment, Human Resources, Policy) and focuses externally to support our community with excellent customer experiences for athletic and event permitting.

The Athletic Scheduling office is responsible for issuing permits covering a wide range of services in our community to gain access to various athletic fields and indoor rentals for public and private uses. Our office issues about 2,400 field permits and over 200 indoor rental permits each year which can include various sports use including tournaments, film permits, indoor (rentals) childcare, park events and many other activities that help build community, encourage interactions of diverse groups, and enrich the lives of our residents.

SPR is seeking a creative and motivated individual to take a scheduler role in the Athletic Scheduling office. 

Position Duties

• Schedule, permit, coordinate, and review activities (athletics, childcare, out of school time programs, recreational activities) on SPR and Seattle Public School indoor and outdoor facilities.

• Use and maintain a variety of computer software and applications for permitting, keeping records, gathering information and entering data, maintain/update digital files and creating reports.
• Regularly engage in clear, collaborative, and inclusive communication with internal and external partners—including Seattle Public Schools, community organizations, and Seattle Parks and Recreation staff—while effectively responding to both routine and complex customer inquiries and issues.

• Provide oversight for permit billing and accounts receivable and contribute to joint use agreement negotiations.

• Work closely and respectfully with people from a broad range of cultural backgrounds.
• Manage and implement existing scheduling processes.
• Develop, maintain, and generate reports for permit tracking.
• Review applications and requests to determine compatibility of events/rentals with facilities and playfields, schedule and meet with colleagues and user groups to explain fees, and other regulations and policies.
• Provide efficient, timely, quality customer service.
• Maintain a positive, professional, and respectful work environment while emphasizing cooperation, information sharing, and good problem-solving skills.
• Prepare and deliver permit revenue deposits to the bank.
• Perform related duties as required

Minimum Qualifications

Minimum Qualifications: 

• Two years' experience in clerical, accounting technician, or data entry work involving public contact (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.)

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• The successful candidate will be organized, extremely detail-oriented, adept at problem solving with limited supervision, and be able to maintain composure (and high-level performance) under repetitive circumstances.

• Experience working with diverse communities including economic, ethnic, age, gender, religion, and sexual orientation.

• In a windows-based environment and with the ActiveNet system software and MasterLibrary.

• Effectively dealing with permitting and complex usage regulations and requirements, and scheduling indoor facilities, playfields, and parks.

• Exercising good judgment in addressing complex issues that may involve multiple competing goals.

• Working with partners and/or stakeholders to hold them accountable to meet deadlines.

• Navigating challenging conversations, asking good questions, and answering e-mails.

• Creativity and self-starting readiness to research and try new ideas.

Other Qualifications

Work Environment/Physical Demands:

• Work is performed in an office environment

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without?notice.

The full salary range for this position is $36.92 to $42.96 per hour.

Application Process

Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
• A current resume of your educational and professional work experience.

Who May Apply: This position is open to all candidates that meet the qualifications.  Seattle Parks and Recreation values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle Parks and Recreation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020.Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation time, 12 paid holidays, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.gov

SPR’s Core Competencies are:

• Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
• Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
• Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
• Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
• Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.