Service Coordinator chez Gerhart

Are you a detail-oriented, organized individual with a passion for being customer focused? We’re a dynamic company that thrives on delivering top-quality service to our customers and we’re looking for a Service Coordinator to join our growing team!

Candidates should have outstanding communication skills, be a self-motivator, with ability to work independently and efficiently in an industrial-type environment! 

Key Responsibilities, include but are not limited to:

• Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
• Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
• Handle incoming phone calls.
• Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.
• Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions/notes, job details.
• Maintain accurate and detailed records of service requests, technician assignments, invoice status information, and customer communications using company software systems.
• Manage multiple databases with accuracy.
• Analyze and optimize routes and schedules to improve efficiency and reduce costs.
• Assist with flow of invoice processing by reviewing completed work orders for accuracy and obtaining necessary information.
• Ability to lift up to 20lbs when assisting with miscellaneous duties.
  
• Execute additional duties and responsibilities as assigned.
  

Qualifications:

• Proven experience in dispatching, customer service, or a related role.
• Background in Accounting is preferred.
  
• Strong communication and interpersonal skills to interact effectively with customers and team members.
• Excellent organizational and time-management abilities.
• Proficiency in Software systems for scheduling and invoicing, scheduling tools, and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Capable of lifting up to 20lbs when assisting with miscellaneous duties.
  
• Problem-solving skills with a focus on finding practical and efficient solutions.

Personality Traits:

• Detail-Oriented: Ensures all information is accurate and all schedules are clearly communicated.
• Proactive: Anticipates potential scheduling conflicts and resolves them before they arise.
• Calm Under Pressure: Handles emergency requests and challenging situations with composure.
• Customer-Focused: Prioritizes customer satisfaction and ensures service standards are met.
• Efficient: Manages time and resources effectively to maximize productivity.
• Team-Oriented: Works collaboratively with technicians and internal departments to achieve goals.
• Adaptable: Quickly adjusts schedules and plans in response to changing circumstances.

We are a diverse company providing systems integrations, field service and turn-key installations of Process Automation Systems, Industrial Weighing Equipment, and Process Instrumentation. We are seeking highly motivated candidates to join our team of talented employees and contribute to our continued success and growth. Gerhart is a well-established company with over 90 years’ experience in the industry! Join our company where our people and excellence are essential to our culture.

Gerhart Benefits package includes:

• Benefits package: various medical options including 100% employer covered benefits, dental, and vision plans
• Paid Time off
• Life Insurance
• Matching 401k
• Paid holidays

Come work with us; Qualified candidates should apply today to be considered for the position!