Assistant Manager chez Gills Point S Tire & Auto

Description

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.

 At Gills Point S, our Assistant Managers serve a critical role supporting the management of retail store by utilizing exceptional team building and customer service skills.  Key duties include sales, scheduling and service, inventory and payroll management and control, staff management and development all geared toward achieving an overall objective of growing the business through high-quality operational and customer service execution.  This role is responsible for managing the store when store manager is not on duty. 

RESPONSIBILITIES:  

• Achieve company objectives for sales and profit performance and customer experience objectives within the store 
• Assist in supervision of team members, including responsibility for:  
• Assisting in hiring and training team members through new hire orientation process and procedures  
• Providing feedback and input on efficiency and productivity of team members based on performance to standards and objectives; supporting and assisting with execution of all people related initiatives (i.e. bench planning, goal setting, communication and training etc.)  
• Ensuring a positive customer experience with day-to-day operational oversight 
• Ensure that labor goals are achieved and shop productivity is aligned with company goals. 
• Monitor shop operations to ensure safety, efficiency and adherence to Standard Operating Procedures (SOPs) and company policies 
• Monitor and manage equipment and machinery required for efficient  and effective operations  
• Monitor inventory level of supplies and materials  
• Ensure Federal/State employment and safety laws and requirements are posted and adhered to within store. In addition, may be required to perform quarterly safety inspections. 
• Ensure store cleanliness and execution of internal processes  

Requirements

 MINIMUM QUALIFICATIONS AND REQUIREMENTS:  

• Associate’s Degree or equivalent experience (2+ years working in role with progressive responsibilities)  
• 3+ years of related retail experience, including some type of prior supervisory or informal lead experience required. 
• Basic understanding of performance metrics including P&L, sales, budgeting, inventory, payroll, cost controls, and facilities maintenance  
• Excellent verbal and written communication skills  
• Superior customer service skills