- Bureau à Roseland
Purpose of Role:
We are seeking a motivated individual to join our dynamic IT Helpdesk team. This part-time position is ideal for students or early-career professionals looking to gain hands-on experience in technical support, systems administration, and cybersecurity tools. You’ll work directly with experienced IT professionals and gain exposure to real-world technology projects in a fast-paced, team-oriented environment. This role requires an in-person commitment, with a flexible Monday through Friday schedule of approximately 16–24 hours per week between 8:00 AM and 6:00 PM. We’re happy to accommodate class schedules or other commitments.
Responsibilities:
- Provide basic technical support for Windows 10/11 desktop users.
- Assist with user account management and troubleshooting in Microsoft 365.
- Help maintain Windows Server environments under supervision.
- Perform basic scripting and automation using Microsoft PowerShell.
- Assist in maintaining and troubleshooting Linux systems.
- Occasionally work with security tools (Kali Linux, Metasploit, Burp Suite).
- Document issues, solutions, and IT processes.
Qualifications:
- Pursuing or recently completed a degree or certification in IT, Computer Science, or a related field.
- Experience with Microsoft Windows 10/11 desktop environments.
- Basic knowledge of PowerShell scripting.
- Hands-on experience with Linux systems (Ubuntu, Kali, etc.).
- Exposure to cybersecurity tools like Metasploit and Burp Suite.
- Familiarity with Microsoft Windows Server and Microsoft 365 admin tools.
- Eagerness to learn and take on new challenges.
- Strong communication and problem-solving skills.
- Able to work independently and as part of a small team.
- Available to work part-time with flexible scheduling.
Compensation & Benefits: This position offers an hourly rate of $17.00 to $22.00, commensurate with experience and qualifications. Final compensation will be determined based on factors such as experience, skills, and qualifications. Part-time employees are eligible for PTO, sick leave, holiday pay, bereavement leave, 401(k), and Employee Assistance Program (EAP). The posted salary range reflects the base pay for this position.
