- Professional
- Bureau à Portland
ECS is seeking a Service Delivery Manager to work in our Portland, OR office.
The Service Delivery Manager will provide oversight and management of service delivery on a federal cybersecurity program, reporting to the Program Manager and serving as a core member of the program management team. This role ensures delivery performance, service level compliance, and coordination across technical and security operations teams and acts as a central point for reporting, scheduling, and issue escalation, enabling the Program Manager to focus on strategic direction and stakeholder engagement.
Core Capabilities
- Delivery management and service delivery oversight across multi-disciplinary teams.
- SLA and KPI tracking with proactive reporting and escalation.
- Program coordination, scheduling, and resource alignment.
- Support for compliance and contractual deliverables.
- Strong communication and liaison skills with stakeholders, vendors, and federal partners.
