Operations & Services Manager - Branham chez LIFEMOVES

Description

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. 

POSITION SUMMARY:

LifeMoves | Branham Lane, located in south San Jose, supports single adults and adult families/multi-generational households. The program offers on-site services and connections to additional resources, including assistance with housing searches and meeting basic needs. LifeMoves aims to help participants achieve self-sufficiency through various support services, such as financial workshops, resume building, nutrition guidance, and conflict resolution, with the ultimate goal of securing permanent housing.

The Operations & Services Manager plays a critical role in supporting the Program Director and ensuring the smooth day-to-day operations of the Branham Lane Interim Emergency Housing Program. plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. 

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

KEY RESPONSIBILITIES

• Manage daily program operations to ensure services are safe, welcoming, and effective.

• Support budgeting, scheduling, and administrative tasks to meet program goals.

• Identify and address safety, training, and data-related needs with staff and leadership.

• Communicate timely updates between program staff and leadership to maintain alignment.

• Supervise, coach, and mentor staff using trauma-informed and strengths-based practices.

• Help foster a positive, supportive, and respectful team culture.

• Lead staff meetings, team check-ins, 1:1 supervision, and client-facing meetings.

• Assist with hiring, onboarding, scheduling, and performance evaluations for staff.

• Ensure client services are trauma-informed, ethical, and client-centered.

• Provide direct client support and crisis intervention when needed; maintain a small caseload if required.

• Oversee case management documentation to ensure accuracy and compliance.

• Build and maintain partnerships with community organizations and represent LifeMoves in external settings.

• Ensure compliance with funder, regulatory, HUD, and Fair Housing guidelines, and support reporting and audits.

• Participate in required trainings, agency initiatives, and occasional evening/weekend work, performing additional duties as needed.

Qualifications

QUALIFICATIONS

• Bachelor’s Degree required, or Associate’s Degree with 3–5 years progressively responsible experience in a related field.

• Experience in peer advocacy, community outreach, housing services, or homelessness services preferred.

• Demonstrates care, respect, empathy, and commitment to DEIB principles and radical hospitality.

• Able to regulate emotions, remain calm under pressure, and use de-escalation techniques.

• Shows a strong growth mindset; open to feedback and continuous learning.

• Works well independently and collaboratively, communicates clearly, and seeks clarification when needed.

• Maintains clear, professional, and unbiased documentation.

• Organized and able to prioritize tasks; takes initiative and engages actively with clients and partners.

• Comfortable with basic technology, including email, Microsoft Office, databases, and reporting systems.

• Effectively advocates for clients and navigates systems to support access to benefits and services.

• Identifies and connects clients to appropriate community resources and services.

• Uses research and problem-solving skills to find solutions related to housing, employment, and well-being.

• Builds and maintains partnerships and collaborates effectively with community agencies and providers.

• Maintains healthy, professional boundaries and models trauma-informed, strengths-based support practices.

COMPETENCIES

• Leadership and Supervision: Guides, supports, and motivates team members to achieve goals. 

• Effective Communication: Effectively communicates professionally and appropriately, based upon the audience and circumstances. Communicates facts, ideas, and emotions effectively. Provides and responds to feedback maturely. Mentors and supports team members' career growth and skill development. 

• Problem Solving & Decision Making: Demonstrates sound judgment by analyzing challenges, identifying root causes, and developing effective solutions. Balances short-term needs with long-term impact, involves the right stakeholders, and makes timely decisions that align with organizational priorities and values. 

• Time Management and Reliability: Identifies team talent needs and prepares employees for future leadership roles. Identifies team talent needs and prepares employees for future leadership roles. 

• Drives Organizational Culture: Building performance and potential by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others Client and Stakeholder 

• Focus: Ensures teams deliver quality service to internal and external stakeholders  

   

SUPERVISORY RESPONSIBILITIES

• This role provides supervision to Residential Service Coordinators, Resident Mangers, and Program Aides (as applicable) who are responsible for performing site operation duties.

TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites, community partner locations, client service events, and internal and external meetings. As such:

  • A valid [State] driver’s license and reliable transportation are required.

  • Must be able to travel throughout the Bay Area as part of regular duties.

  • Mileage reimbursement is provided in accordance with agency policy.

  • Occasional evening or weekend travel may be required to attend community events or support client services.

  • Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor.  Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.