IT Technical Specialist-Library chez City of Durango, CO

About the Department

As the IT Technology Specialist at the Durango Public Library, you will serve as a point of contact for both library staff and community members who need technology support. You’ll install, maintain, and troubleshoot desktop, laptop, and tablet systems; manage hardware, software, and peripherals; and keep equipment running reliably to support the library’s daily operations. In this role, you’ll also coordinate library technology activities with the City’s central IT department and provide training and guidance to staff and the public on operating systems, software applications, and online library resources. You will participate in triaging technical issues with the IT Department, utilizing our help desk ticketing system.

City of Durango’s Trail to Excellence
The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here.

At the city, we focus on continually improving how we work and serve the community. This effort is called Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city’s mission of providing excellent service and reaching the city’s vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city’s strategic plan.

As a member of our team, your work will be meaningful because:

• Your ideas help shape citywide improvements.
• The work you do ties directly into measurable goals.
• You'll be part of a system that values collaboration, innovation, and results.

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing — and who are excited to make a difference in the community we serve.

Position Duties

What You’ll Do in This Role:

• Troubleshoot and resolve computer hardware and software issues both on-site and remotely; maintain and install desktop, laptop, and tablet systems and peripherals.
• Support specialized library technology, including public computers, the Integrated Library System (ILS), security cameras, self-check stations, automated returns, and the library app. 
• Coordinate library technology activities with the City’s central IT department and assist with network support as needed.
• Maintain accurate inventory records of all computer equipment and components using Lucity.
• Perform system and software updates, maintain change records, and manage desktop security and virus protection.
• Provide staff and public training on computer systems, software applications, and online library resources.
• Write and maintain technical documentation, user guides, and system specifications.
• Assist with updating and maintaining library web pages and online catalog pages.
• Maintain and update public computer system images.
• Assist with room setup and provide technology support to meeting room users.
• Assist with onboarding and technology orientation for new staff.
• Perform occasional circulation and reference desk duties.
• Stay current on trends and innovations in computer and information systems technology.
  
• Stay current on trends for library specific technology.
  

Minimum Qualifications

You Have: 

• An associate's degree with coursework in electronics, telecommunications, management information systems, computer science, or a related field.
• Two years of experience in desktop, laptop, and tablet systems support.
• System Center Configuration Manager (SCCM) or other remote desktop experience preferred. 
• CompTIA A+ certification preferred.
  

You Will Succeed in This Role If You:

• Enjoy solving technical issues and finding practical solutions for hardware, software, and network problems.
• Communicate clearly and help others understand technology with patience and ease.
• Stay organized and maintain accurate records and consistent technology standards.
• Work well with others and contribute to a positive, collaborative environment.
  

Other Qualifications

What We Can Offer You:

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays. 
• 401(a) retirement plan and optional deferred compensation plan. 
• Basic life insurance and accidental death & dismemberment (AD&D) coverage. 
• Long-term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP). 
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being.
• Free transit pass and family member discounts. 
• Reimbursement for job-related classes to foster continuous learning. 
• Sixteen hours of volunteer time off per year to support local non-profit organizations.
  

To view the full job description, click here.

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