Systems Administrator: FT, Sal chez Firelands Health

Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:  Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What You Will Do:

• Independently manages, maintains and supports multiple systems such as the primary EHR, core compute infrastructure, and systems critical to healthcare operations.  Communicates directly with system vendors and their employees, acting as an agent of Firelands Regional Medical Center (FRMC) to resolve hardware and software problems, and procure hardware and software materials.  Provides leadership and guidance to staff members from Information Technology as well as external departments, including Management and Administrative team members.  All of these activities are conducted without direct supervision, and frequently take place on days or at times other than the employee’s normally scheduled shift.

• Configures, optimizes performance, and manages multiple systems, appliances and concurrent projects.  Generates and maintains appropriate documentation, and tracks and reports progress on all active projects.
• Acts as lead administrator in support of all hardware and software systems for which they and other analysts are responsible.  Maintains and monitors system security by managing user accounts and system access privileges.  Ensures data backup and recovery processes are in place.  Generates custom reports to address the needs of the organization.
• Evaluates, plans, schedules, and implements hardware and software upgrades and modifications.  Researches and recommends system hardware/software improvements based on industry standards and best practices. Coordinates efforts of system vendors’ and Firelands staff, including employees and management from other departments.
• Evaluates system function, performance, and utilization issues. Troubleshoots operating systems (i.e. Linux, Windows Server, etc.) problems and initiates corrective action.  Provides advanced clinical and business systems support to system users.
• Provides technical assistance, training, and ongoing support to fellow Information Technology staff, and users of FRMC systems.  Establishes appropriate procedures for system utilization. Provides stand-by coverage as scheduled, and subject to call-in as needed.
• Communicates ideas; understands and interprets other's ideas; demonstrates courtesy, consideration, and patience.  Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation.
• Works collaboratively with (FRHC) leaders and partners to assess, define and continually improve information systems capabilities, processes and procedures.
• Contributes to the optimization of IT systems to maintain and improve performance, reliability and availability of all information systems and services.
• Monitors and maintains assigned physical and virtual appliances/systems; identifies and resolves problems; manages user expectations and cultivates feedback for system enhancements.

What You Will Need:

• Bachelor’s Degree in Information Technology / Computer Science, or Associate’s Degree in related field preferred. 4 years relevant IT or health care experience required.
• Demonstrates willingness, ability and availability to attend training as requested by supervisor or manager.
• Demonstrates ability to implement learned skills and abilities through "on the job" efforts and/or professional certifications.
• Achieves professional certifications as requested by manager or supervisor in accordance with all Fireland's training policies and procedures.
• Demonstrates knowledge of multiple computer systems, data storage and reporting methods, relational databases, software utilities and tools, and principles of information management.

• Demonstrates a willingness to make themselves available to be contacted during nonworking hours, work extended hours, and/or a non-standard work schedule.

• Successful completion of a one hundred eighty (180) day probationary period.