Copy of Deposit Operations Associate chez Savers Bank

Description

POSITION FUNCTION

The Deposit Operations Associate is responsible for performing a variety of back-office and support duties related to deposit accounts and maintenance. The position supports the daily operations of the Deposit Operations Department, including tasks related to ACH, Check Processing, Load and Rejected Items, Stop Payments and Wire Transfers. The candidate performs all duties in accordance with established bank policies, procedures and regulatory requirements to ensure accuracy, efficiency and compliance.

ESSENTIAL FUNCTIONS

• Oversees all aspects of ACH and Inclearing check processing, including ACH Exception Report and Reclamations. Processes exception items, load errors, rejected items and conducts reviews of stop payments to ensure accuracy.
• Processes Wire Transfers through WireXchange, including input and verification of iBanking transfers and the completion of customer authentication procedures.
• Processes check adjustments and affidavits of unauthorized signatures. Collaborate with COCC to submit research and adjustment cases, creating manual check returns and communication with other financial institutions to ensure timely and accurate resolution of discrepancies.
• Processes and resolves ACH disputes in Centrix, ensuring timely investigations and adherence to ACH return deadlines.
• Performs daily reconciliation of general ledger account for ACH, Inclearing items and prepares monthly reports for the accounting department.
• Logs and maintains records of death notifications received from SSI and branch offices, ensuring timely updates to account and adherence to bank procedures.
• Performs daily balancing of teller image capture with Day 2 Balancing.
• Submits foreign check collections to the Federal Reserve and processes transactions to customer accounts upon receipt of credits.
• Participates in Business Continuity testing and system upgrades.
• Provides assistance with legal actions including subpoena research.
• Participates in audits of the Deposit Operations Department, including ACH, Item Processing, Wire Transfer and Deposit Compliance.
• Answers and assists with branch and customer telephone inquiries, resolving inquiries when possible and escalating issues as necessary.
• Provide excellent customer service to internal and external customers.
• Supports interdepartmental efforts to improve operational efficiency and streamline procedures.
• Creates, updates and maintains assigned policies and procedures to ensure compliance with operational consistency.
• Provides support across all major Deposit Operations functions by serving as a backup and a cross-trained team member. Including but not limited to new account reviews, return deposited items, research requests, verifications of deposits, large check review, hold notices, IRA processing and bond redemptions.
• Performs other duties as assigned by Department manager and per the needs of the Business.

Requirements

QUALIFICATIONS

• Minimum of 2-3 years experience in deposit operations or related banking functions.
• Working knowledge of deposit related regulations.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet required processing deadlines.
• Proficiency with Microsoft office and COCC.
• Excellent communication and problem-solving skills
• Ability to work independently and manage multiple priorities.

PHYSICAL DEMANDS

• Must have full hand dexterity required to operate computer terminal and related equipment.
• Must have eye coordination required to operate computer terminal.
• Frequently moves around bank, between levels or floors while performing duties
• Often lifts files, records, supply boxes and places in storage areas. Infrequently lifts up to 50 lbs.
• Regularly sits at desk or computer workstation for periods of time.