Credit Union Collections Specialist chez Cone Health

Overview

 The Credit Union Collections Specialist manages delinquent loans and account recovery. Reduces losses through early intervention (calls, texts, emails, letters), negotiate repayment plans, and, when necessary, initiate repossessions or legal actions. Regular reporting, compliance, and member counseling are key responsibilities. The schedule for this position is Monday - Friday, 8:00am-5:00pm.

 

Responsibilities

 

 Delinquent Management

• Monitor past due loans (consumer, auto, real estate, credit cards) and negative accounts.
• Reach out by phone, email, text, and mail.
• Utilize skip trace options when you have unreachable members.
• Document all interactions with members.

Member Counseling & Negotiation

• Assess members financial situations.
• Offer payment arrangements, loan modifications, and other workout strategies.
• Follow through to ensure successful reinstatement.

Asset Recovery & Collateral Management

• Recommend repossession/foreclosure when necessary.
• Coordinate with attorneys and agencies.
• Oversee liquidation of collateral.
• Notify members of any sale and deficiency balance.
• File insurance claims for collateral or borrower defaults.
• Work with attorneys, repossession firms, credit bureaus, skip tracers, remarketers, and internal teams.
• Coordinate with management on charge-offs and third party collections efforts.

Reporting, Legal & Compliance

• Maintain accurate records in the system.
• Produce monthly collection reports.
• Maintain compliance with FDCPA, FCRA, bankruptcy laws, and internal policies.

Performs other duties as assigned.

Qualifications

 

EDUCATION:Required: High school diploma or GED Preferred: Bachelors

 

EXPERIENCE:Required: 1-3 years work experienceStrong communication (verbal/written), negotiation, multitasking, analytical thinking and attention to detail.Preferred: Experience in a bank or credit union

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:  Postuler maintenant