- Professional
- Bureau à Stevens Point
About the Opportunity
Responsible for assisting the Executive Director to create and maintain a residential environment that is welcoming, home-like, safe, and supportive. Promotes a team approach to resident services, leading the team members to contribute their talents in the most effective way. Demonstrates high customer satisfaction, promotes high staff morale and productivity, and supports regulatory compliance.
Critical Success Factors
- A strong customer service focus, which is demonstrated in daily interactions.
- Leadership qualities that inspire others to respect and contribute to the shared vision for success.
- Well-developed decision making skills for business and people-related success.
- Successful experience with conflict management and problem solving.
- Recognition of the value of individual contribution to team productivity and a commitment to helping staff develop personal and professional talents.
- Effective communication skills encompassing one-on-one as well as group presentations.
- Flexibility and adaptability to allow for the unexpected in meeting resident or staff needs.
- Demonstrated skill in interviewing, hiring, training, supervising, and evaluating staff.
- Demonstrated skill in marketing and sales.
Preferred Qualifications
- Bachelor's degree in business management, business administration, or related field.
- Previous management experience in healthcare or service related business.
- Experience with budget preparation and management, supervision of at least five people with various functional responsibilities, successful interaction with customers (residents, patients, and clients) and the general public.
- Must meet the general and education requirements set forth by the state’s assisted living regulatory agencies.
- Must possess or be willing to obtain certification as Assisted Living Executive Director as required by state regulations in the allowable time limits.
- Must meet all requirements for health, criminal background check, and drug testing.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
