JOB DESCRIPTION

Job Title:                    Capital Markets Operations Analyst 

Department:               Capital Marketing

Reports to:                 Rona Basa

FLSA Status:              Non-Exempt

Prepared By:              Human Resources

Prepared Date:           October 30, 2025

Summary: The Capital Markets Operations Analyst is responsible for managing the administrative and operational processes associated with Ginnie Mae (GNMA) pooling, investor delivery, collateral tracking, and final document completion. This role ensures timely certification, accurate custodial submissions, and full compliance with investor and agency requirements. This position ensures the integrity of mortgage-backed securities by overseeing the accurate delivery and certification of collateral and final documents. It plays a vital role in investor compliance, liquidity management, and the organization’s ability to maintain GNMA eligibility and operational excellence.

Essential Duties & Responsibilities: 

1. Track and manage receipt of final recorded documents including mortgages, assignments and title policies.
2. Review final documents for accuracy, completeness, and compliance with GNMA, agency, and investor requirements.
3. Identify and resolve document deficiencies by coordinating with title companies, settlement agents, and custodial partners.
4. Prepare and maintain exception reports for outstanding final documents, ensuring all missing or defective documents are cured within required timelines.
5. Monitor loan-level delivery statuses and follow up on outstanding certifications or rejections from custodians or investors.
6. Perform data integrity checks prior to final investor submission.
7. Assist with ongoing GNMA compliance reporting and administrative requests.
8. Serve as a liaison between capital markets, post-closing, servicing, custodians, and regulatory agencies.

Supervisory Responsibilities: None

Qualifications:            

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:            

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving –Analytical, evaluative, and problem-solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Detail Oriented – Detail-oriented with strong organizational skills and 

ability to manage tight deadlines.

Interpersonal Skills –Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.

Oral Communication – Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork – Ability to work in a team-oriented, collaborative environment. Contributes to building a positive team spirit.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.

Innovation – Displays original thinking and creativity; generates suggestions for improving work.

Education & Experience:                  

• 2 plus years of experience in mortgage banking, secondary marketing, loan delivery, or capital markets operations
• Experience in post-closing or final docs functions 
• Extensive understanding of GNMA operational workflows.
• Advanced Excel and data analysis skills; ability to manipulate large datasets and generate financial reporting.

Skills:

Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees. Cross functional collaboration ability. 

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.

Computer Skills: Sound working knowledge of computer and office software operations and systems. Advanced level of Microsoft Excel

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level and temperature in the work environment is usually moderate.

This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated.