Certified Medical Assistant chez Heartland Alliance

Title: Certified Medical Assistant 

Shift: FT - 8:30 AM - 5:00 PM

Location: Shelters City Wide | Health Centers EW and Broadway

Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.

This position provides a variety of services integral to the functioning of our shelter outreach programs. The Certified Medical Assistant (CMA) is primarily responsible for supporting clinical providers and community health nurses by facilitating participant flow, assisting with various participant care activities, and performing related administrative and clerical functions. The CMA ensures high-quality service to participants while respecting and maintaining confidentiality, demonstrating cultural competence, and working within established job parameters. Individual responsibilities and work volume are determined through annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

Participant Flow Management:

• Maintains participant flow by escorting participants from the intake area to designated service areas within the shelter.
• Assists in the ongoing management of participant flow by ensuring that rooms are efficiently utilized, minimizing wait time.

Participant Preparation and Documentation:

• Prepares participants for their visit, examination procedure, and/or treatment in accordance with established procedures.
• Obtains vital signs as necessary and documents complaints based on information received.
• Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for provider/Community Health Nurse (CHN) signature and comment.

Assistance with Procedures:

• Assists providers and nurses with procedures in accordance with established protocols.
• Assists in urgent and emergency medical situations, including obtaining and operating medical equipment.

Medication Administration:

• Administers medication and/or immunizations under the direction of an RN and physician.
• Appropriately documents medication administered.

 Communication and Follow-Up:

• Under the direction of a provider or CHN, assists by returning participant telephone calls related to prescription refills, normal laboratory results, referrals, etc.
• Places telephone calls to pharmacies to request prescription refills, as specifically ordered by a provider.

Environmental Maintenance:

• Maintains a high-quality participant care environment by cleaning, preparing, and stocking all examination rooms and treatment areas within the shelter.
• Assists in the care, cleaning, sterilization, and maintenance of medical equipment and instruments.

 Specimen Collection and Testing:

• Assists in the collection, labeling, and processing of specimens.
• Performs phlebotomy and simple laboratory tests as requested.

Compliance and Safety:

• Adheres to OSHA and infection control policies and procedures.
• Understands, respects, and demonstrates participant confidentiality in all endeavors.

Health Screenings and Education:

• Participates in health screenings, educational programs, and team meetings.
• Provides participant information and instructions, including HIV pre-test counseling and HIV-negative post-test counseling.

Administrative Support:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Education and/or Experience: High School Diploma or GED and graduation from an accredited school of medical assisting
• Certificates, Licenses, Registrations: CPR certification and American Association of Medical Assistants (AAMA) CMA Certification -or-American Medical Technologists (AMT) RMA certification. Consideration will be given to candidates who have registered to take the AAMA or AMT Certification exams. Candidates must take and pass the certification exams during their probationary period
• Language Requirement: Bi-lingual in English and Spanish may be required

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Wellness Programs
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Educational Assistance
• 401(k) Retirement Savings Plan
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Physical Demand

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear. 
• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus

 Work Environment: The work environment characteristics described here are representative of those encountered while performing essential functions at the shelters. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• The noise level in the work environment is usually moderate.
• While performing the duties of this position, the employee may frequently be exposed to air- and/or blood-borne pathogens.
• While performing the duties of this position, the employee may be required to perform duties at off-site locations.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military,

and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable 

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