Practice Manager presso MEDICAL ASSOCIATES PLUS

Description

Position Summary

The Practice Manager is responsible for overseeing the day-to-day operations of the Medical Associates Plus Golden Camp site. This role ensures delivery of high-quality customer service and operational efficiency across the center. The Practice Manager works closely with cross-functional teams and leadership to maintain a collaborative and high-performing environment that supports both staff and patients.

Essential Duties and Responsibilities

• Develop and implement operational policies and procedures to ensure efficient clinic operations.
• Oversee key administrative functions including patient registration, collections, purchasing, accounts receivable, and training of non-clinical staff.
• Manage the front-end revenue cycle functions to ensure timely and accurate registration, coding, charge entry, and collections.
• Ensure timely completion of financial and operational reports as required.
• Maintain the confidentiality and security of all patient records, serving as the official custodian of medical records.
• Hire, train, evaluate, and schedule front desk and support staff, ensuring adequate coverage and optimal performance.
• Conduct performance evaluations and provide coaching and corrective actions as needed.
• Manage the scheduling processes for all providers, in collaboration with the Director of Quality and Clinical Operations.
• Supervise front desk and call center operations, ensuring exceptional customer service and patient satisfaction.
• Facilitate regularly scheduled team meetings and training sessions.
• Handle patient inquiries, complaints, and feedback in a professional and timely manner.
• Monitor and analyze patient flow, cancellations, and no-show rates, and implement improvements as needed.
• Ensure accurate cash handling, daily deposits, and maintenance of petty cash funds.
• Track call center performance and call volumes and recommend process improvements.
• Ensure the clinic environment is welcoming, organized, and well-stocked with necessary supplies.
• Collaborate on the development of new systems and processes to improve service delivery.
• Maintain required documentation logs including daily activity, cancellations, no-shows, and new patients.
• Support patient safety and performance improvement initiatives.
• Perform other related duties as assigned.

Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Accounting, Health Management, Social Work, or related field preferred.
• In lieu of a degree, two (2) years of progressive medical management experience may be substituted.
• Associate degrees plus two (2) years of medical billing and coding experience may also be accepted.

Experience, Knowledge, and Skills

• Minimum of 2–3 years of experience in medical office management preferred.
• Strong knowledge of Medicare/Medicaid rules and reimbursement procedures.
• Understanding of available services within MAP and community resources.
• Skilled in problem-solving, multitasking, and managing change or conflict.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, manage time effectively, and exercise sound judgment.
• Proficient in Microsoft Office and electronic medical records (EMR) systems.
• Demonstrated leadership and team management capabilities.
• Familiarity with intake, evaluation, and interviewing techniques.
• Ability to maintain confidentiality, professionalism, and cultural sensitivity.
• Knowledge of performance improvement and safety standards.
• Experience working with government programs such as Medicaid, Medicare, and Social Security.
• Ability to analyze data and generate reports.
• Compassionate, dependable, and committed to professional excellence.

Physical Demands

• Able to perform all job duties with or without reasonable accommodation.
• Must be able to sit, stand, walk, bend, stretch, or lift to 30 pounds.
• Must have manual dexterity sufficiently to operate office equipment.
• Hearing and vision must be adequate for telephone and computer use.
• Must be flexible, cooperative, and capable of working in a fast-paced environment.
• Requires sustained periods of sitting and computer work.

Working Conditions

• Work is performed primarily in an office or clinic environment.
• Requires frequent interaction with patients, staff, and vendors.
• Occasional evening or weekend work may be required.
• May encounter frequent interruptions and the need to manage competing priorities.

Disclaimer

This job description is intended to describe the general nature and responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Medical Associates Plus reserves the right to amend the job description and responsibilities as needed.