Technical Lead, Production Engineering chez Repay

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

REPAY is seeking a seasoned Technical Lead to join its Production Engineering team. In this full-time role, you will oversee a small team of developers (4 Software Engineers and yourself) focused on maintaining and improving mission-critical payment processing systems. You will manage production issues, implement bug fixes and enhancements, and drive security, performance, and operational excellence initiatives. The ideal candidate has strong technical skills across .NET, AWS cloud, and DevOps technologies, excellent leadership abilities, and experience in the payments or financial services domain.

RESPONSIBILITIES

• Production Support & Troubleshooting: Lead end-to-end resolution of production incidents, perform root-cause analysis, and implement timely fixes for bugs and system issues.
• Maintenance & Enhancements: Oversee and execute small enhancements and performance improvements to existing applications and infrastructure. Ensure that security patches and updates are applied promptly.
• System Reliability & Performance: Monitor application health and system performance. Identify bottlenecks and implement optimizations for scalability, availability, and reliability. Drive operational excellence through metrics and best practices.
• Team Leadership: Provide technical guidance, code reviews, and mentoring to the team of developers (including contractors). Coordinate work assignments, set priorities, and foster a collaborative, high-quality engineering environment.
• Development & DevOps: Develop and maintain software components using C#/.NET (including ASP.NET WebForms), React, and Node.js. Manage CI/CD pipelines (e.g., Jenkins) and infrastructure-as-code (Terraform on AWS) to automate deployments.
• Tools & Processes: Leverage version control (Git/GitHub) and development tools (Visual Studio / VS Code). Use Docker for containerization and PowerShell for scripting and automation. Implement and advocate unit testing (NUnit) and quality assurance practices.
• API & Integration: Design, maintain, and troubleshoot WCF and RESTful web services used in payment processing. Ensure integrations with external systems are reliable and secure.
• Collaboration: Work closely with cross-functional teams (product, development, QA, security, operations) to plan releases and support ongoing projects. Maintain documentation (e.g., Confluence) for processes and system designs.
• On-Call Support: Participate in a rotating on-call schedule.

REQUIRED SKILLS & QUALIFICATIONS

• Experience: Minimum 7+ years of professional software development experience, with a strong track record of technical leadership and hands-on production support.
• Programming & Frameworks: Proficient in C#/.NET (including ASP.NET WebForms) development. Skilled in modern web technologies such as React (front-end) and Node.js (server-side).
• Cloud & DevOps: Extensive experience with AWS cloud services and infrastructure-as-code tools (especially Terraform). Proficient with CI/CD pipelines using Jenkins (or similar). Familiar with Docker containerization.
• Databases: Solid expertise in SQL Server (T-SQL) and experience with NoSQL databases like AWS DynamoDB. Able to write complex queries and perform database troubleshooting.
• Version Control & IDE: Strong command of Git/GitHub for source control. Comfortable using development environments such as Visual Studio and Visual Studio Code.
• Scripting & Automation: Experience with PowerShell (for Windows administration) and other scripting to automate tasks and processes.
• Testing & Quality: Proven ability to write and maintain automated unit tests (e.g., using NUnit). Understand CI/CD best practices and implement quality-gate tools.
• Web Services: Knowledge of WCF services and development of RESTful APIs. Able to design and debug service-based architectures.
• Leadership: Demonstrated ability to lead small technical teams, mentor junior engineers, and manage contractors. Excellent problem-solving and communication skills.
• Industry Knowledge: Experience in the payments, financial, or related technology industries is a significant plus. Understanding of payment gateway systems, transaction processing, or financial compliance is highly desirable.

DESIRED SKILLS & EXPERIENCE

• Agile Tools: Familiarity with Agile project management and collaboration tools such as Jira and Confluence.
• Security & Quality Tools: Experience with code quality and security platforms (e.g., SonarQube, Snyk) for continuous vulnerability scanning and code analysis.
• DevOps Mindset: Passion for DevOps culture, including continuous learning and improvement of processes.
• Certifications: AWS certification or relevant professional certifications are advantageous.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

WORK LOCATION & SCHEDULE

• Hybrid / Remote: This position offers a hybrid work model for candidates based in Atlanta, GA (commuting into the Atlanta office as needed). We also welcome fully remote candidates, provided you can align with Eastern Time zone work hours. The role is not available for candidates located in California.
• Hours: Availability during Eastern Time zone business hours is preferred.
• On-Call: The Technical Lead will be part of the on-call rotation to support production issues (approximately one week every four).
• Team Environment: You will lead a small agile team in a fast-paced, high-availability production environment focused on payment systems.

The Technical Lead role is a critical leadership position requiring deep technical expertise and strong ownership of production systems. This is an excellent opportunity for a proactive, experienced professional who thrives in a collaborative, finance-focused tech environment and is excited to drive reliability and innovation in payment processing.

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.