Pharmacy Technician Supervisor chez Aspen Infusion

Description

JOB TITLE: Pharmacy Technician Supervisor-Fulfillment Coordinator

EMPLOYER: Twelfth One, LLC dba Aspen Infusion

DEPARTMENT: Pharmacy

REPORTS TO: Director of Pharmacy 

SUMMARY: The Pharmacy Technician Supervisor will oversee the overall management of assigned team members and professional assignments. The Pharmacy Technician Supervisor will oversee and participate in the delivery of high-quality pharmacy services and provide medical supplies to customers and patients in accordance with established policies, procedures, and laws regulating pharmacy practice.

DUTIES AND RESPONSIBILITIES:

• Directs assigned pharmacy and operations functions to ensure effective operations
• Ensures that all applicable pharmacy operations, practices, and procedures are being followed.
• Ensures all licensing and standards requirements established by local, state, and federal agencies are followed.
• Establish processes and goals for the assigned pharmacy personnel in conjunction with the Pharmacy manager and DOP, monitor these goals on a consistent basis, reporting results to the DOP and Chief pharmacy officer.
• Assist the Pharmacy manager and DOP in recruitment, hiring, and training of and supervise current staff to ensure they carry out the goals of the company and hold staff accountable.
• Assist the Pharmacy manager with maintaining schedules to ensure adequate staffing of the supervisor’s assigned area to meet the business needs. 
• Provides and/or oversees Warehouse/Dispatch/Prep teams.
• Conduct meetings with direct reports on a regular basis.
• Assist the Pharmacy Manager and DOP with annual performance evaluations of the pharmacy professionals. Establish annual performance goals and monitor progress toward these goals on a consistent basis.
• Report any misconduct, suspicious, or unethical activities to the Compliance Officer.
• Represent the company in a professional and courteous manner in all interactions with patients.  
• Perform all technical duties within the supervised area, as needed. 
• Assist in resolving patient concerns and complaints. 
• Report product incidents as required in accordance with company policy. 
• Participate in surveys conducted by authorized inspection agencies. 
• Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator. 
• Participate in company committees when requested. 
• Participate in in-service education programs provided by the company. 
• Pursue continuing education programs appropriate to job responsibilities and certification requirements. 
• Perform other duties as assigned by management and/or Project Manager.
• Prioritize and streamline patient deliveries to ensure timely and accurate receipt by patients, optimizing operational efficiency.
• Collaborate effectively with cross-functional departments to support seamless operations and stakeholder alignment.
• Continuously improve processes within the scope of Prep, delivery and inventory management to enhance efficiency and accuracy.
• Oversee warehouse operations, including drug inventory management, to maintain organization and compliance.
• Coordinate and assist with quarterly inventory counts to ensure pharmacy inventory accuracy.
• Perform other duties as assigned by management.

SUPERVISOR KEY RESPONSIBILITIES:

• Oversees assigned personnel and the development and implementation of procedures to:
• Manage assigned pharmacy staff, including training, leading, coaching, and evaluating
• Accountable for implementation and adherence to the Performance Improvement program and ensures that the pharmacy complies with accreditation standards.
• Limit risk management and safety exposure in the pharmacy.
• Ensures that all pharmacy operations, practices, and procedures are being followed

Requirements

QUALIFICATIONS:

• High school diploma or GED certificate
• Certified Pharmacy Technician with Arizona State Licensure
• Must hold a valid PTCB Certification 
• Minimum of 2 years Hospital, Clinic, and/or Home Infusion Experience 
• Organizational skills sufficient to maintain consistently accurate records 
• Ability to evaluate options and to make efficient decisions 
• Current knowledge of all applicable state and federal pharmacy laws, rules and regulations, including USP 797 
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail

COMPETENCIES:

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Delegation - Delegates work assignments and matches responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates ’activities; Develops subordinates’ skills and encourages growth; Improves processes and services.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, talk, and hear.
• Continually required to utilize hand and finger dexterity
• Occasionally work around fumes, airborne particles, or toxic chemicals 
• Occasional exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually moderate. 
• The employee must occasionally lift and /or move 30 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and the ability to adjust focus

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. We reserve the right to revise job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.