Loan Officer Assistant chez BLACK HILLS FEDERAL CREDIT UNION

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose:  The Loan Officer Assistant (LOA) will review and correct/complete the 1003 partnering with Mortgage Loan Officer/Originator, manage/collect borrower documentation, field customer inquiries, data management in loan management software, pipeline management, and supporting the loan process.

Essential Duties/Responsibilities:

• Assign branch referral leads to Mortgage Loan Officers/Originators using internal lead management software; manage leads from multiple in-house sources.
• Review loan applications prior to disclosing and submitting loans to Mortgage Operations, ensuring all checklist items are complete, documents are uploaded, and asset/income statements are accurate.
• Follow up with internal teams to ensure timely ordering of appraisals and titles
• Provide timely communication to lending officers, members and Operations staff to ensure timely and consistent updates throughout the loan process.
• Collaborate with Mortgage Operations, realtors, and borrowers to clear conditions and meet closing deadlines.
• Conduct pipeline reviews with Mortgage Processors and Loan Officers to monitor progress and address outstanding issues.
• Keep Loan Officers informed on file statuses and flag items requiring their attention.
• Review Loan Estimates and Closing Disclosures for accuracy prior to delivery; communicate discrepancies to Loan Officers.
• Verify accuracy and approve Doc Order Requests.
• Monitor rate expirations using internal tracking systems.
• Monitor compliance timelines on submitted files

Other Duties/Responsibilities:

• Assist with client database management.
• Other duties as assigned by the Mortgage Sales Manager or VP.

Job Knowledge:

• Working Knowledge of the credit union’s products and services.
• Working knowledge of BHFCU’s policies and procedures and service philosophy.
• Working knowledge of BHFCU’s computer systems.
• Working knowledge the mortgage process from Origination to Servicing. 
• Have a baseline understanding of all Mortgage compliance such as, but not limited to RESPA/TILA, TRID, Regulation B, Regulation C, Regulation X, Regulation Z. ECOA, FHA, HOEPA and HMDA.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to effectively review documents.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required.  Requires the ability to work flexible hours.

Job Qualifications (Ability):

• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
• Ability to understand and follow complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others.
• Ability to operate multiple monitors and software systems simultaneously without interfering with member service.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
• Ability to prepare and maintain confidential records and reports.
• Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality. Ability to prioritize work. Ability to handle multiple tasks simultaneously.
• Ability to analyze out-of-balance situations, statistics, and financial data. Gather, assemble, correlate, and interpret facts and develop solutions.
• Ability to work within standardized guidelines with latitude to make decisions and take initiative to resolve problems even in unique circumstances.
• Ability to use a rational and organized approach to completing tasks.

Job Qualifications (Education/Experience):

Job requires a two-year college level of language, math, and reasoning skills. A minimum of 2 years of mortgage experience is required.

Working Conditions:

Material and Equipment Involved

• Company issued Laptop
• Encompass
• Symitar
• Webex
• Microsoft office
• 10-key calculator

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

Qualifications