Area Leader - Nashville TN chez Churchs

Church’s Texas Chicken

Employee Job Description

Job Title:                 Area Leader                                               

Reports To:             Zone Director of Operations                    

Department:            Operations

Revised:                  February 2023

Job Summary:

The Church’s Texas Chicken Area Leader is a dynamic leader who is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The Area Leader is a temporary position (2-3 years) and will support and provide direction in Operations Performance of two to four restaurants in order to master and develop the required skills to advance within the Church’s Texas Chicken career path. 

• Provide a superior and memorable experience for all restaurants assigned.
• Build a talented restaurant management teams focused on solid execution of operational and food preparation standards.
• Support assigned restaurants on the staffing levels to improve people retention and reduce employee turnover, this will help to support organizational growth.
• Achieve sales goals.
• Control expenses to budget or better.
• Create a culture focused on executing operations excellence for cleanliness and service.
• Develop future talent to support organizational growth.
• Verify the execution of the Church’s Texas Chicken Big Five standards. Tablets, Fryer Excellence, PTE University, Speed of Service and Leader Path.
• Conduct cash audits to comply with DDER.
• Support and trained assigned restaurants in Workday System (HR Platform).

The Church’s Texas Chicken Area Leader’s direct reports are Restaurant General Managers (RGMs) and Training Restaurant General Managers (TRGMs). The number of direct reports may vary by market based on total sales volume and geographic location of the restaurant.

Key Duties/Responsibilities:

• Provides Inspired Leadership:  Positive advocate for Church’s Texas Chicken and inspires market team members to demonstrate, communicate, and live Church’s vision, mission, purpose, and core values.
• Creates a World Class Guest Experience:  Build management team understanding and commitment to guest service standards; ensure speed, accuracy, cleanliness, and food quality standards exceed guest expectations.
• Manages Sales: Establish location performance targets and regularly measure results making adjustments as needed.
• Builds Talented Management Teams: Consistently source the market for qualified talent; effectively assess and measure employee skills and developmental needs utilizing performance data, performance documentation, and personal observations; provide consistent, specific, measurable performance feedback to all team members.
• Manages Operational Execution and Expense Control: Manages compliance to labor scheduling guidelines; regularly reviews critical operating reports and identifies opportunities to support achieving budget; review and reconcile bank deposit discrepancies; review food cost reports and resolve discrepancies.
• Delivers Excellence in Operations, Cleanliness and Safety: Ensure all internal and external restaurant areas follow standard safety rules and are compliant with security practices; conducts regularly scheduled restaurant visits with the management team to evaluate restaurant conditions and develops improvement plans when necessary; react quickly to product safety recalls and follows up for 100% compliance in assigned locations.
• Execute Delivery to maximize profitable delivery sales.
• Responsible for ensuring restaurants assigned to Area Market Leader team adhere to cash policies, procedures and held accountable for all restaurant cash
• Ensures and is responsible as the Area Market Leader to make sure the restaurants assigned adhere to all cash policies, procedures, and accountable for all cash.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or equivalent required.  College or industry related training preferred.
• Must have access to a vehicle, possess valid driver’s license, and provide proof of insurance.
• Must be eligible to work in the United States.
• Working knowledge of PCs and Microsoft Office and industry related software platforms. 
• Must have working knowledge of labor cost reporting, operating statements, and other business related reporting
• Knowledge and/or passion of the restaurant business.
• Our business is open 7 days a week, which requires the Area Leader to be available and work during all open restaurant hours to assist in any unforeseen circumstances that will require an employee's/restaurant assistance. 

Competencies:

• Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
• Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.
• Initiative – Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
• Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.
• Managing Execution – Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Negotiating – Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others’ views and empathizes.
• Relationship Management – Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Physical Requirements:

Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

Travel required 10%

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.