General Manager chez ZEALANDIA HOLDING COMPANY

Description

General Manager – Atlantic Beach Resort | Atlantic Beach, NC

Are you an experienced Assistant General Manager or Hotel General Manager ready to take your leadership skills to the next level?
If so, this opportunity might be the perfect fit for you!

We are seeking an energetic and hands-on General Manager to lead our property in Atlantic Beach, NC.
Atlantic Beach Resort, managed by LaTour Hotels and Resorts, offers a comprehensive benefits package including medical, dental, and vision insurance; company-paid life and short-term disability; 401(k) with company match; travel perks; and more. LHR also contributes to an Employee Stock Ownership Plan (ESOP) and is proud to be an Equal Opportunity Employer (EOE).

Position Summary

The General Manager oversees all day-to-day operations of the resort, ensuring a consistently high level of guest satisfaction, team engagement, and operational excellence. This role partners closely with senior management to deliver financial results, maintain property standards, and provide exceptional guest experience.

Essential Duties and Responsibilities

The General Manager:

Guest Satisfaction & Service Excellence

• Leads the team in delivering exceptional guest experiences that consistently exceed expectations.
• Responds promptly and professionally to guest feedback, complaints, and service recovery opportunities.
• Builds strong rapport with guests, owners, and team members to foster a welcoming and service-oriented culture.
• Monitors guest satisfaction metrics, comment cards, and online reviews, and implements continuous improvement initiatives.
• Ensures the property is clean, well-maintained, and aligned with brand and company standards.

Revenue Generation & Financial Performance

• Monitors room inventory, rate strategies, and area competition to maximize occupancy and revenue.
• Analyzes demand, occupancy, and seasonal trends to execute effective yield and rate management.
• Partners with leadership on sales and marketing initiatives to attract new business and strengthen market position.
• Prepares annual operating budgets and reviews monthly financial statements, taking action to achieve budgetary goals.
• Oversees payroll, labor costs, and expenses to ensure financial performance remains within targets.
• Ensures reservation and billing accuracy and maintains control over financial processes.

Leadership & Team Development

• Leads, trains, and supports staff to ensure consistency with company policies, operational procedures, and brand standards.
• Assigns duties, monitors performance, and provides coaching to promote accountability and professional growth.
• Selects, trains, and develops property operations staff; completes all new-hire and onboarding documentation.
• Conducts regular performance evaluations and manages employee relations, including disciplinary actions when necessary.
• Conducts or assists in leading department meetings to ensure clear communication and operational alignment.
• Develops and administers staff training programs focused on service, safety, and operational excellence.

Operational Oversight

• Ensures compliance with all company policies, brand standards, audit standards, and operating procedures.
• Maintains accurate records, including billing, night audit reports, and accounting documentation.
• Oversees purchasing of supplies and vendor relationships (e.g., housekeeping, landscaping, maintenance).
• Works closely with the engineering team to implement preventative maintenance programs and maintain all equipment in good working order.
• Schedules staff efficiently to align with occupancy and business needs.
• Communicates essential information across departments and ensures all logs are accurately maintained.

Additional Responsibilities

• Assists with coverage in any department as needed to support operations.
• Coordinates with group and travel agents to manage special requests and group bookings.
• Represents the property in owner board meetings and prepares reports or presentations as required.
• Performs additional duties as assigned to ensure smooth and efficient property operations.

Qualifications

Education/Credentials

• High school diploma or GED required.
• Bachelor’s degree in hospitality management or related field preferred.

Experience

• Minimum of two (2) years of management experience in hotel operations at a property of comparable size or quality.

Other Requirements

• Must possess a valid driver’s license.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays, based on operational needs.

Work Environment

The General Manager works primarily in an indoor environment with frequent guest interaction and operational demands.
Some local travel may be required. This position requires flexibility to weekdays, evenings, weekends, and holidays as business demands.