Homeoffice Client Coordinator - Final Mile chez Suddath

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

SUMMARY

The Client Coordinator plays a key role in supporting client-facing operations by managing pricing workflows, contract tracking, and internal coordination. This role ensures that client proposals and agreements meet both company standards and client expectations, while also assisting in customer meetings and handling minor escalations. The ideal candidate will be proactive, customer-focused, and able to work collaboratively across teams to deliver excellent service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and track the pricing queue to ensure timely responses.
• Coordinate with internal teams to ensure pricing proposals align with client needs and company guidelines.
• Assist in compiling and distributing proposal documentation, involving relevant parties as needed.
• Track contract expiration timelines and proactively alert relevant stakeholders.
• Maintain a central repository of client contracts and related documents.
• Ensure all contract updates and changes are communicated clearly to internal and external parties.
• Review deliverables to confirm they meet client expectations and internal standards.
• Create and maintain reports related to pricing, contracts, and client activity.
• Generate and distribute project status reports to clients and management.
• Highlight key updates, upcoming deadlines, and any changes to scope or schedule.
• Conduct light data analysis to support decision-making and improve client service delivery.
• Create and maintain project schedules and spreadsheets to monitor the status of deliverables.
• Identify potential issues and escalating them as needed to ensure projects stay on track and deadlines are met.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor’s Degree in Business Administration, Risk Management, or related field preferred. Minimum of three (3) year’s experience in a relevant role in client services, project coordination, or administrative support required, or equivalent combination of education and experience.  Experience working with contracts, pricing, or proposals strongly preferred.

Knowledge, Skills, and Abilities:

Strong attention to detail and excellent organizational skills. Effective communication skills, both written and verbal. Ability to work independently and collaboratively in a team environment. Familiarity in reviewing and understanding service delivery contracts in order to track renewal dates and expirations and understanding pricing and scope of work. Strong problem-solving skills and the ability to handle multiple tasks simultaneously. Ability to learn and effectively use relevant applications. Ability to sufficiently read, speak, and write on a professional level.

PHYSICAL/ENVIRONMENTAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions:

Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.