Dental Clinic Patient Services Representative chez King County, WA

About the Department

Renton Public Health Center - Dental Clinic is seeking an Administrative Specialist II (Dental Clinic Patient Services Representative) to join our vibrant multi-disciplinary, and diverse dental team to support the delivery of health services to the county's most vulnerable people. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division (CHS) values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

This position will be based out of Renton Public Health Center and may float to the other four dental clinics (Columbia, Downtown, Eastgate, and North) as needed for business operations. This full-time position is a Career Service position. Please note that the work performed by this position will be completely onsite. This position will not be able to telecommute. King County Dental Clinics provide emergency and comprehensive dental services to an ethnically and racially diverse population of low-income children and adults, pregnant women, and those living homeless.

Background

Community Health Services (CHS) operates King County's Public Health Centers and delivers a variety of services and resources through its programs, partnerships and comprehensive services. We embody King County's vision of health, well-being, and racial equity – every day for everyone. We aim to strengthen our community's safety net services and partnerships to deliver equitable and responsive health care for marginalized communities. Today, we are nearly 650 employees strong, constituting one-third of Public Health as the largest division in the department.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months. 

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The typical work schedule for the clinic locations will be Monday through Friday, with hours between 7:30 am to 5:00 pm. This position is a full-time at 40 hours per week (1.0 FTE). This position is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

Work Location

This position will work primarily at the Renton Public Health Center at Renton Technical College located at 3201 NE 7th Street, Renton, WA 98056. The incumbent will need to float to other Public Health Dental Clinics throughout King County. The other clinics you may need to work at include:

• Columbia City Center for Health located at 4400 37th Ave S, Seattle, WA 98118.
• Downtown Public Health Center located at 2124 4th Ave, Seattle, WA 98121.
• Eastgate Dental Clinic located at 14350 SE Eastgate Way Bellevue, WA 98001.
• North Seattle Public Health Dental Clinic (Lake City) located at 12359 Lake City Way NE, Seattle, WA 98125.

On-site presence required.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. 

Position Duties

• Interpret communication between Public Health staff and clients in order to provide Public Health services.
• Greet patients, both in person on the phone, and electronically complete registration and check-in.
• Schedule patient visits with appropriate providers and programs.
• Make appointment reminders and outreach phone calls.
• Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office. Utilize interpreters as appropriate.
• Verify that visits and paperwork are correct to ensure accuracy and billing.
• Perform general office duties such as copying, faxing and other clerical duties.

Minimum Qualifications

Our ideal candidate will demonstrate the following (Minimum):

• Experience working in a healthcare or social service delivery environment providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education/training in this kind of work.
• Training and/or experience in a position requiring significant public contact providing detailed information over the phone or in person.
• Commitment to providing exceptional customer service with compassion and patience, are approachable, an effective listener, and will enjoy working with people from a variety of cultures, communities, backgrounds, including individuals with limited English or living homeless.
• Skilled at handling confidential data and sensitive situations with tact and discretion.
• Detail-oriented.
• Reliable in attendance and punctuality.
• Skilled at organizing, prioritizing and problem solving.
• Skilled at communicating and explaining information in a clear, professional, and simple manner.
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
• Are able to maintain their composure under pressure.
• Able to read, write, and communicate in English.
• Understanding of inclusive engagement as well as equity and social justice principles-experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

The most competitive applicants will have the following experiences and qualifications (Desired): 

• Experience in the dental field. Applicants with clinical dental experience are encouraged to apply.
• Experience with welcoming and screening clients arriving for appointments.
• Bilingual candidates are encouraged to apply.
• Demonstrated reliable attendance and collaborative teamwork.
• Experience with Epic administrative practice management.
• Experience with Epic clinical documentation.
• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Other Qualifications

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This career service position is open to all qualified applicants.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume (Outlining relevant experience)

Please note: additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above. 

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

This position is represented by the PROTEC17 labor union.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at [email protected].

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