Client Education Manager chez Worldpay

Job Description

Training Manager | Global SMB L&D | US, Ohio, Cincinnati (Hybrid)

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Our Global SMB Learning & Development team is responsible for empowering our SMB Worldpay colleagues and partners to meet and exceed performance targets that support strategic business objectives. We do this by delivering innovative and impactful learning and development solutions that drive results. The team collaborates with our leadership teams across Sales, Operations, Go to Market, Product, Partners and others to define and execute our learning and performance strategies. We are highly organized, detail-oriented, and are passionate about designing and implementing programs that drive success, then measuring results and adjusting to drive continuous improvement.

The Training Manager will lead the design, delivery, and evaluation of learning programs that support the development of US-based Sales and Operations colleagues. This role is pivotal in driving continuous learning, operational excellence, and strategic capability building across the core business units.

What you’ll be doing

As a Training Manager, you will lead the design and delivery of impactful learning programs that support onboarding, compliance, sales enablement, and leadership development for US-based Sales and Operations teams.

You’ll manage a team of L&D trainers, ensuring consistent execution of the learning strategy while fostering a culture of performance and growth. Your work will involve close collaboration with cross-functional teams including (but not limited to) Go-to-Market, Product, Vendors, HR, Legal, Risk, to ensure learning initiatives are aligned with business priorities and deliver real-world impact.

A key focus will be embedding the end-to-end customer journey into all learning interventions, ensuring that training reflects real-world processes and drives customer-centric outcomes. You’ll also be responsible for strong stakeholder management, building trusted relationships, gathering feedback, and ensuring alignment across functions and regions. Additionally, you’ll champion the use of digital learning tools and platforms to enhance accessibility, scalability, and learner engagement across the organization.

What you’ll own

• Own and execute the L&D strategy for US Sales and Operations teams, aligning with business goals and performance metrics
• Lead the end-to-end design, implementation, and evaluation of learning interventions that align with commercial and operational goals - covering onboarding, agile and complex project rollouts, product and systems training, and both soft and technical skills development
• Manage and develop a team of L&D trainers, fostering a high-performance culture and ensuring consistent delivery of learning programs across US Sales and Operations teams
• Oversee the creation and delivery of innovative, scalable learning experiences that are accessible across global locations and delivered through a blend of virtual and in-person formats
• Design and maintain the architecture, methodology, tools, processes, policies, and governance for the Global SMB L&D function to ensure repeatability, scalability, and relevance for diverse learner audiences
• Implement and optimize internal learning technologies, including Learning Management Systems (LMS), authoring tools, knowledge management systems, e-learning platforms, and AI-powered learning solutions
• Build and nurture strong relationships with global teams and cross-functional stakeholders, including central functions, product, go-to-market, commercial, and operational teams. You’ll act as a connector across regions and departments to ensure learning solutions are aligned, scalable, and embedded in the broader business strategy
• Collaborate with external vendors, clients, and partners to ensure alignment, consistency, and quality in learning delivery and content development.
• Drive alignment with global HR and L&D teams, contributing to the development and application of consistent frameworks, standards, and best practices across regions
• Support enterprise-wide talent and culture initiatives, ensuring learning programs contribute to broader organizational transformation and building capability
• Provide strategic input into L&D resource planning and budgeting, ensuring learning initiatives are cost-effective, scalable, and aligned with business priorities
• Support client-facing opportunities as needed, including training design, delivery, or consultation to enhance client engagement and business growth

What you’ll bring

• Minimum 5+ years’ experience in a Learning & Development role with at least 2 years in a leadership role
• Proven experience in sales and operations training and in all aspects of the ADDIE model (or equivalent)
• Strong stakeholder management and cross functional collaboration
• Strong leadership and communication skills
• Data-driven decision making and impact reporting
• Excellent organizational and time management skills
• Proficiency in training software and tools
• Strong understanding of the payments industry would be advantageous but not essential
• Strategic, collaborative, and performance focused, you’re a natural leader who empowers teams, drives accountability, and thrives in a fast-paced, global environment
• Excellent interpersonal and relationship-building skills
• Ability to create and deliver engaging training content
• Familiarity with LMS platforms, digital learning tools, and AI-enhanced training

Bonus:

• Certifications in Training, Coaching, Instructional design, or Project Management are a plus!
• Background in change management or transformation projects.

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.