TECHNOLOGY SUPPORT SERVICES HELP DESK chez Covina-Valley Unified School District

Required Qualifications: Requires at least one to three years of experience in first-level technical support and end-user support, college-level course work is highly desirable, proper phone etiquette, ability to speak and write clearly and accurately, proficiency in typing and grammar, knowledge of relevant software computer applications and equipment, knowledge of customer service principles and practices, effective listening skills, willingness to co-operate with others and work toward the greater good, and multi-tasking capabilities. Selection Procedure: The selection process will consist of a written exam and a qualifications appraisal interview (each weighted 50%). Health Benefits: Covina-Valley Unified School District offers 3 different employer-paid HMO medical plans (Kaiser HMO, BlueShield of California Access HMO, and Trio HMO) to choose from as well as full dental, vision, and life insurance plans at no cost to all benefit-eligible employees. Extended coverage for your qualified dependents is also available at a low price. Employees who work 31+ hours/weekly also have the option to choose a low-cost PPO plan The following must be attached to with the Edjoin application:

The Vacancy: There is one full-time, 12 month permanent position in the District Office. This recruitment will also be used to fill future vacancies and substitute/temporary positions in this classification for up to six months. The Position: The TSS Help Desk serves as the first point of contact for end-users seeking technical assistance over the phone or email. TSS Help Desk performs remote troubleshooting through diagnostic techniques and pertinent questioning and determines the best solution based on the issue and details provided by end-user. The TSS Help Desk directs unresolved issues to the next level of support personnel and organizes Help Desk tickets to expedite resolution of support requests. A Help Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be end-user oriented and must be patient to deal with difficult end-users.

Application and required documents must be received no later than November 17, 2025 by 4:00 p.m. Required documents must be submitted with application: A resume, letter of introduction, three letters of recommendation, no older than a year, signed and dated, (current, permanent, district employees do not have to submit letters of recommendation), and proof of a high school diploma or GED.