Systems Engineer chez Concurrency

Who We Are   At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.   Who We’re Looking For  We’re excited to add a ServiceNow Systems Engineer to our team. In this role, you’ll provide technical consulting services to clients, contribute to the design and delivery of technical architecture solution components, and support the efforts of more experienced consultants. You’ll play a key consultative role with external clients working with the key stakeholders and business as it relates to operations and integration.    At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:   Be Yourself: Be the best version of your whole self. Your authenticity matters.   Be Bold: Bravely and respectfully take risks and challenge the norm.  Have a Growth Mindset: Be open to learning and apply your expertise.  Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.  Assume Positive Intent: Lead with giving the benefit of the doubt.  

What You'll Do

Ensure best practice adherence for core system setup, development, security, tuning and performance   

Provide subject matter expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform  

Customize ServiceNow applications and facilitate rollout of new applications and modules  

Configure Application UI and configure flow/orchestration automations  

Facilitate and support development with testing phases  

Submit daily hours billed to cloud-based project management software, Kantata, for time tracking  

Coordinate release planning and implementations  

Maintain and continuously improve the processes, standards, policies, working methods, and tools   

Ensure appropriate tools and processes are in place to have a dev/test/prod environment that is reliable  

Participate in ongoing production support and end user support   

What You'll Need

Over 3 years working within the ServiceNow platform  

Expertise with scripting, automation and ServiceNow APIs  

Experience integrating ServiceNow with third-party tools   

Proficiency in web technologies including HTML, CSS, XML, JavaScript  

Understanding of relational database management systems and queries  

Experience in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks  

Familiarity of IT Service Management modules (Incident, Problem, Change, Knowledge, Request)  

Understanding of IT Operations Management modules (Discovery, Service Mapping, Event Management)  

What Will Set You Apart

Working knowledge of IT Business Management and Customer Service Management within ServiceNow  

Working knowledge of Hardware and Software Asset Management within ServiceNow  

ServiceNow Certified System Administrator  

ServiceNow Certified Application Developer  

ServiceNow Certified Implementation Specialist – IT Service Management  

ServiceNow Certified Implementation Specialist – Discovery  

ServiceNow Certified Implementation Specialist – Service Mapping  

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