Branch Manager HUB chez FRANKLIN MINT GROUP

Description

Summary

• Accountable for overall management of the Branch ensuring that high levels of member service are maintained by all employees. Supervises, mentors and coaches employees to ensure that sales objectives are met and extraordinary member service is achieved. Responsible for the overall productivity and operational effectiveness of the Branch.

Key Responsibilities

• Provides oversight and direction to staff including hiring; communicating expectations; planning, monitoring and evaluating performance; coaching, counseling, and developing employees; recommending compensation actions, and coordinating and enforcing systems, policies, and procedures.
• Directs the Branch sales efforts taking appropriate action to achieve budgeted sales goals and production objectives. Provides appropriate referrals (wealth, mortgage, business services, etc.) when identified. Provides sales and service coaching to all direct reports.
• Conducts and maintains member relations activities, including the resolution of any complaints. Identifies opportunities to up sell and/or cross sell loans and other products and fee based services. Counsels members on various financial services and products.
• Responsible for accurate opening, servicing and onboarding of business accounts. Stays current on business account processes and procedures. Supports Relationship Managers in engagement of both new and existing business members.
• Builds and maintains relationships with new and existing SEGs to drive consumer growth. Represents FMFCU in various Sponsor locations and partner functions to enhance image and develop additional business. Maintains a strong presence in the community by supporting and volunteering with local organizations.
• Maximizes member satisfaction by ensuring exceptional service is being provided throughout the branch. Is responsible for setting and monitoring quality standards in the service area and developing a team atmosphere.
• Ensures that in-branch greeting program is in place to ensure positive member experiences and support adoption of member facing technologies. Possesses an advanced understanding of digital service solutions to support member adoption of FMFCU online/mobile banking.
• Exercises discretion regarding member accounts, loans, etc. Makes exception decisions regarding approval, denial or fee reversal.
• Prepares and maintains annual budget and reviews variance reports.
• Implements and maintains established security and audit procedures and policies.
• Responsible for oversight and settlement of all in-branch technology, vault, and negotiable instruments as it relates to the office function.
• Obtains Medallion Stamp certification and participates in and oversees notary program.
• Travels to other branch locations on occasion.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Qualifications

Education/Experience

• Education: Bachelor's Degree and 3 years related financial services experience or 8-10 years of financial services experience required.
• Experience: 2-3 years of demonstrated management experience in a financial services environment.
• NMLS license required

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Presentation Skills
• Motivated/Works Independently
• Supervisory Skills
• Sales/Negotiation Skills
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Also required:

• Ability to work a flexible schedule
• Ability to travel occasionally
• Must maintain confidentiality
• Ability to meet with or service internal/external customers and prospects as needed at various locations in the company’s geographic area

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

• A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance
• YMCA360 Access

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.