Customer Service Representative chez DexKo Global Inc

Customer Service Representative

We are searching for an experienced Customer Service Representative at our TexTrail-Greer-SC facility. 

Dexteris the premier manufacturer and supplier of axles, suspension, brakes, doors,venting products, trailer parts, accessories, and towing components serving thecommercial trailer, RV, heavy-duty, marine, agriculture, and manufacturedhousing markets has an opportunity for a Customer Service Representative at ourmanufacturing facility located in Greer, SC.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employingstate-of-the-art robotics, precision welding equipment, and automated machiningprocesses, Dexter has achieved many years of success through a commitment to theprinciples of superior quality, continuous improvement, and unparalleledcustomer service.

Formore information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

• Responding to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
• Make same-day follow-up calls to customers regarding backorders and delivery dates.
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

QUALIFICATIONS:

• The ideal candidate will have excellent communication and interpersonal skills.
• High school diploma or equivalent.
• One or more years of customer service experience.
• Excellent computer and phone skills.
• Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
• Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.