- Professional
- Bureau à Shreveport
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
Nettech, a New Charter Technologies company, is seeking a highly skilled IT Engineer to join our dynamic technology team. Other companies may call this role a IT Analyst, IT Support Specialist, Technical Support Engineer, Systems Engineer, or Network Engineer. In this role, you’ll provide technical support, perform network and systems maintenance, and ensure smooth IT operations for small to medium-sized business environments. You’ll troubleshoot everything from Level 1 support (password resets, user access, OS issues) to advanced Level 3 engineering tasks such as Windows Server administration, firewall configuration, and LAN/WAN troubleshooting.
The ideal candidate is a hands-on problem solver who thrives in fast-paced environments, enjoys working with people, and takes pride in delivering exceptional IT service and customer satisfaction.
Key Responsibilities
Provide Tier 1–3 IT support including Windows desktop, server, and network troubleshooting.
Maintain and troubleshoot Windows Server 2016/2019, Active Directory, DNS, DHCP, and Group Policy.
Configure, maintain, and troubleshoot firewalls, routers, managed switches, and Wi-Fi networks (SonicWall and Meraki experience preferred).
Support users in Office 365 / Microsoft 365 environments, including Exchange, Teams, and SharePoint.
Manage and support end-user devices such as laptops, desktops, printers, mobile devices, and peripherals.
Install and support network-based antivirus and endpoint protection solutions (SentinelOne, Sophos, Bitdefender, Webroot, etc.).
Provide remote desktop and virtualization support (VMware, Citrix, or Hyper-V).
Use network monitoring tools to identify, analyze, and resolve system alerts.
Document issues, solutions, and procedures in the company’s ticketing and time management systems.
Communicate technical information clearly and effectively to non-technical users.
Participate in IT projects, infrastructure upgrades, and system optimizations.
Required Qualifications
4+ years of IT experience in Helpdesk, Service Desk, or Field Support roles.
1+ year of field support experience (on-site technical work).
Strong working knowledge of Windows 10/11, hardware diagnostics, and system configuration.
Experience supporting users in Office 365 and Active Directory environments.
Proficiency in LAN/WAN technologies, network connectivity, and remote access troubleshooting.
Experience supporting mobile devices, Wi-Fi, and VPN connections.
Familiarity with virtualization (VMware, Citrix, or Hyper-V).
Excellent communication, documentation, and customer service skills.
Detail-oriented, self-motivated, and proactive in identifying process improvements.
Preferred Skills
Experience with firewall management (SonicWall, Meraki).
Exposure to network security, endpoint protection, and cloud environments.
Background in managed IT services (MSP) or multi-client support environments.
Certification(s) such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or VMware VCP are a plus.
What We Offer
Competitive salary ($60,000–$80,000) based on experience and qualifications.
Comprehensive health, dental, and vision insurance.
Ongoing training, certification support, and professional growth opportunities.
A collaborative, people-first culture focused on teamwork and innovation.
NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.
We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we’re competitive and that we can meet the challenges of today’s fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.
Nettech is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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