Administrative Assistant - GNG chez Good News Garage

Help us Build a Thriving New England! 

Good News Garage is a member of Ascentria Care Alliance. Ascentria employees and volunteers take
pride in their impact on the people they serve. It’s more than just a job; it’s an opportunity for our
employees to care for and share in the lives of people who greatly need and appreciate their presence.
Ascentria Care Alliance focuses on every child, elder, disabled person, refugee, endangered teen, or
teenage mom to build stronger communities one person at a time. This is an excellent opportunity to
enhance the operations of a $135m non-profit social services organization with programs throughout New
England.

Work Location/Manchester, NH

Program Overview: 
 

The Administrative Assistant is responsible for interacting with donors and clients, efficiently and
professionally facilitating vehicle donations and awards, maintaining electronic and physical filing
systems, completing billing and financial reporting requirements and performance measuring, oversight of
the Manchester, NH Good News Garage office, and all related paperwork and recordkeeping.

Essential Responsibilities:
Administrative:
 Provide office operations support for the Good News Garage program, including communication,
scheduling, and coordination.
 Assist the Program Manager with issuing and collecting surveys, managing expense reports, and
coordinating reporting.
 Input and manage accounts payable invoices and bill clients, ensuring accuracy and timeliness.
 Maintain and manage spreadsheets to track program metrics and other administrative needs.
 Uphold a high level of confidentiality in handling sensitive information.
 Provide excellent customer service by responding to donor or recipient inquiries promptly and
professionally, ensuring a positive experience for all.
 Responsible for assisting with weekly, monthly, and year-end reporting, ensuring the smooth flow
and accurate documentation of donations and program activities.
Analytical & Problem-solving:
 Troubleshoot issues that arise, applying good decision-making skills to resolve problems
promptly.
 Coordinate with various parties to troubleshoot logistical challenges and timely processing of donated vehicles.

Independent Work & Prioritization:
 Act as the first point of contact in the vehicle donation process, interacting with potential donors
and mechanics to facilitate smooth and efficient donations.
 Work independently to serve as a backup to the Program Manager as needed, ensuring
continuity of operations and support.
 Willingness to participate in organization committees as needed, providing input and support to
enhance organizational effectiveness.
 Work independently to manage multiple tasks, ensuring deadlines are met and work is prioritized
effectively.
 Represent Good News Garage at community events as needed, ensuring professional and
positive representation of the organization.
Organization & Office Management:
 Ability to maintain current electronic and physical filing systems to ensure easy access and
retrieval of information.
 Manage office supplies and coordinate with program leadership for timely replenishment and
maintenance of office equipment.
 Coordinate with Program Leadership to evaluate and decide whether to accept vehicles donated
to Good News Garage.

Here’s what we’re looking for: 
 High school diploma or equivalent required.
 Minimum of two (2) years of administrative and customer service experience preferred.
 Must have a valid driver's license and positive driving record to assist with car donations.
 Excellent customer service skills, with a pleasant telephone manner and the ability to interact
courteously with the general public, staff, and vendors.
 Proficiency in Microsoft Office programs (Word, Excel, Outlook); ability to learn new software
programs as needed.
 Demonstrated ability to work independently, make decisions, and manage multiple tasks.
 Ability to respond to stressful situations calmly and professionally.
 Perform other duties as assigned to help meet the goals of the program or the agency.
Benefits & Compensation:
 Competitive salary based on experience

Ascentria offers the following employee benefits: 

High quality/affordable health, dental, and vision insurance to support your overall wellness 
Flexible Spending Account to help manage eligible expenses 
A 403(b)-retirement plan with employer match 
A full-service Employee Assistance Program with many free and accessible services and supports 
Generous tuition reimbursement to invest in your professional growth and development 
Paid time off which increases as your tenure grows and holidays for work-life balance 
A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected.
 

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission. 

Transform lives and communities with Ascentria Care Alliance.  Apply today to be a part of our mission-driven Team!