Loan Processor, Business chez C&F Bank

The Business Banking Loan Processor is responsible for the closing documentation process for business loans from approval through closing. This position ensures that all required closing documentation is accurately prepared, verified, and processed within established timelines, while maintaining full compliance with internal policies, procedures, and regulatory standards to mitigate risk. The role includes preparing precise and timely loan documentation for Business Banking Real Estate and Non-Real Estate loans, coordinating all aspects of the documentation and closing process to meet targeted turnaround times, and collaborating with relationship managers, attorneys, and underwriters to ensure accuracy and efficiency. The Business Banking Loan Processor also provides support to the Loan Operations Manager with special projects and assignments as needed. The ideal candidate demonstrates strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities in a deadline-driven environment while maintaining a high level of accuracy and professionalism. 

Processing Management (75%): 

• Prepare accurate and timely loan documentation for various Business Banking loan types, including real estate, construction, non-real estate and other secured or unsecured loans in accordance with targeted turnaround times.
• Review and prepare closing documents in alignment with approved Credit Memo, the Bank’s Loan Policy, and established procedures.
• Ensure the integrity and completeness of all closing documents to mitigate risk related to collateral, documentation, or compliance deficiencies.
• Maintain high standards of quality in the preparation of loan files for post-closing and booking, including document imaging and record retention.
• Adhere to all related regulatory and compliance requirements, including but not limited to Flood and HMDA.
• Collaborate with Relationship Managers, Underwriters, and closing agents to obtain required information and ensure accurate and complete loan closing documentation.
• Maintain and update loan pipeline activity to ensure accurate status tracking.
• Provide responsive, professional communication to internal and external partners, including RMs, analysts, and third-party service providers.
• Monitor and manage the loan pipeline to ensure timely processing, closing, and funding.
• Communicate with applicants and third parties (e.g., title companies, insurance agents) to collect required documentation to resolve outstanding issues.
• Ensure compliance with federal and state lending regulations, as well as internal credit policies and procedures.

Risk Mitigation, Regulatory Compliance, and Administrative (25%):

• Assist with post-closing audit documentation requests, quality control reviews, and external file audits as needed.
• Participate in updating departmental policies, procedures, and checklists to enhance efficiency and compliance.
• Identify and recommend process improvements to streamline workflow and reduce risk.
• Collaborate with the processing team on complex or unique loan transactions.
• Attend departmental meetings and training sessions as required.
• Perform other duties and special projects as assigned

Knowledge:

A minimum of 1-2 years of loan processing and/or loan operations required.

Education:

High School Diploma or GED Required; associate degree or coursework in finance or banking preferred.

Knowledge, Skills, and Abilities: 

Excellent communication, organizational, and analytical skills are required to perform successfully in this role. Must be able to effectively utilize technology tools, such as PC and MS Office. Able to communicate effectively with people at all levels is required. Must be effective with time management and be detail oriented.

Travel

Must be able to travel to all Bank locations, including subsidiaries.

Physical demands:  

Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking. 

Work Environment:

Work is performed onsite in an operational office environment.

Note:

This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.  

Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.