Wholesale Customer Service Manager chez Placeshowroom.com

Place Showroom, a leading women's wholesale apparel showroom, is looking for an experienced Customer Service Manager. This role will help lead the Customer Service Department , providing training, support, analysis and partnership. The main responsibility will be overseeing and developing the Account Customer Service Team which acts as a liaison between the sales team and the accounts we sell to. They will streamline communication, provide customer service, and ensure operational efficiencies. Further, this role will also work closely with assigned brands to ensure all needed information is received and all company requirements are closely adhered to. The Customer Service Manager may be required to attend a trade show or work a local or regional market/pop-up as needed.

Responsibilities

Manage the Account Customer Service team to ensure systems are updated and orders are processed on time. Support the teams with problematic accounts, providing analysis and action plans, RA issues, new account processing, etc. Analyze and troubleshoot with cross functional teams to ensure smooth communications, decision-making and operations.

Manage assigned set of brands, including open and close, order entry, system maintenance, status of orders etc.

Help train new hires both within the department and in general within in the company, rolling out new processes and ensuring procedures are adhered to.

Work closely with sales management and CSR director on escalation, analysis and feedback to help drive revenue for the company.

Support tradeshow needs and customer service team during these peak business times.

Requirements

4+ years working in a wholesale customer service or operations role

Strong time management skills

Advanced proficiency in Excel

Excellent written and verbal communication skills

High degree of accuracy and organizational skills

Ability to work well independently; displays dependability and reliability

Proven ability to solve complex and multi-layer problems

Display professionalism when dealing with individuals and teams at all levels in and outside the organization

Proven ability to manage direct reports

Must reside in the Los Angeles area, this role cannot be worked remotely

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