Mgr, Med Trans & Equip Mgmt chez Orlando Health

Location: Downtown Orlando - Orlando Regional Medical Service

Title: Manager of Medical Transportation Services and Equipment Management

About the Transport Team

At ORMC, our Transport team plays a vital role in keeping the hospital running smoothly. Whether it’s safely moving patients, delivering equipment, or providing timely support across departments, this team keeps things in motion—literally. Known for their reliability, professionalism, and compassion, our transport staff are often the friendly faces that help patients feel at ease. It’s a fast-paced, purpose-driven team that takes pride in helping others and making a difference every step of the way.

Position Summary 

The Manager of Medical Transportation Services and Equipment Management is responsible for operational, administrative functions and site specific Patient Transportation, Equipment Distribution, and Orthopedic Equipment Management Departments.

Why Orlando Health?

✔️ Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF) 

✔️ Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans

✔️ Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more 

✔️ Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals

✔️ Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life

✔️ Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability

✔️ Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance

✔️ Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance

Essential Functions

 Responsible for daily operations of the Patient Transportation department, Ortho Equipment, and Equipment Distribution
departments. .
 Maintains appropriate staffing levels by hiring and retaining qualified team members and providing them with training that
improves their performance and job knowledge.
 Provides mentoring and career development opportunities to department’s leadership team.
 Creates a climate of innovation, empowerment and trust for direct reports.
 Manages employee and human resource related issues with integrity, honesty, compassion, impartiality, and responsiveness
 Develops departmental goals and objectives aligned with corporate strategic goals.
 Projects, develops, and manages budgets.
 Develops, implements, and communicates departmental policies with regard to procedural standards, operational efficiencies, and safety.
 Ensures compliance of contracts for Equipment Management.
 Manages vendor support activities, maintenance agreements, and maintenance costs in areas of responsibility.
 Collaborates with other departments and directs resources to ensure transportation and equipment logistical support to meet
various demands throughout the facility.
 Monitors customer satisfaction and facilitates resolution of customer issues, requests, questions, and concerns. Works with Risk
Management on issues concerning guest dissatisfaction, safety issues, and/or incident reports.
 Establishes and maintains positive and professional relationships with corporate and hospital department leadership as well as vendor executive leadership.
 Responsible for future growth and management of related issues for Equipment Management and Transportation to include new services, management of contracted services, interdepartmental concerns, and the evaluation of new technology and equipment.
 Responsible for departmental compliance with CMS, AHCA, and Joint Commission guidelines.
 Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
 Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
 Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

 Participates in Orlando Health committees, administrative staff meetings, and task force groups.
 Understands and complies with Safety and Infection Control practices within areas of responsibility to include Back Safety,
Respiratory compliance and lifting and transfer techniques.
 Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have
limited knowledge of the subject matter.
 Possess the ability to communicate effectively orally and written to subordinates and all levels of management.
Strong interpersonal skills with orientation toward team approach.
 Knowledge of all federal, state, and local codes as applicable.
 Computer literate and knowledge in EPSi, HBI, Microsoft Office, Transport Tracking, Bed Tracking, SRS II, Sunrise, Affinity, Cypress Reports, and other Orlando Health systems (manager’s toolbox, position allocation, KRONOS, People soft, etc.).
 Enhances professional growth and development of staff through participation in education programs, current literature and
seminars.
 Maintains communication with administration and other hospital staff regarding activities and needs relating to customer concerns and issues.

Education/Training
Bachelor’s degree.

Licensure/Certification
None.

Experience
Two (2) years of leadership experience.