Network Engineer chez City of Tucson (through Information Technology Department)

Posting Close Date: 

Applicants must submit their completed application by 11-16-2025 at 11:59 p.m. MST

Application and Special Instructions

As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.

Applications received that do not contain a resume and a cover letter with responses to the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.

In your cover letter, please ensure to include responses to the following:

1. Describe a time when you had to troubleshoot a major network outage.
a. What was your role in resolving the outage (led the effort, part of the team)?
b. What steps did you go through?
c. What was the root cause?

2. Have you ever implemented a new networking technology organization in your organization?
a. What was it?
b. What process did you go through to implement?
c. What did you do to ensure a smooth rollout?

3. Explain a time when a configuration change you made caused a large, unexpected problem.
a. How did you roll back the change or mitigate the issue?
b. What lessons did you learn to prevent it from happening again?


The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.


Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.


This position is on-site. Remote or hybrid work options are not available at this time, as regular in-person collaboration and presence are essential to support departmental operations and team needs.


**Save the date: Interviews will be conducted virtually on November 24th, 2025 and November 25th, 2025 (if needed).


Recruiter contact information: If you have any questions, please contact Liliana Almeraz at (520 )837-4303 or [email protected].

ABOUT THIS JOB

Position Specific Summary

The Network Engineer position at the City of Tucson’s Information Technology Department (ITD) will provide general support for the Network Services team including designing and planning network infrastructure, installing and configuring network equipment, troubleshooting network issues, performing system upgrades and patches, and maintaining comprehensive documentation. This position resolves network ticket requests and participates in various network projects as assigned.

Work is performed under the supervision of the IT Manager. This position does not supervise.

Duties and Responsibilities

• Installs and configures a variety of network equipment in accordance with City of Tucson standards and security best practices, including switches, routers, firewalls, wireless LAN controllers, and access points. Performs as a part of both project implementation and ongoing operational support.

• Provides technical support to customers experiencing network-related issues, with support requests received via email, the Service Desk, or other online communication platforms. Diagnoses and resolves network issues promptly while maintaining a high level of customer service. Troubleshoots both wired and wireless networks using built-in diagnostic commands and advanced network monitoring and analysis tools. Follows established work instructions, policies, and change control procedures, understanding the importance of maintaining proper change management and adhering to City of Tucson best practices.

• Utilizes of the City of Tucson’s network to design robust and reliable solutions. Evaluates current network capacity to plan for future growth and support the City’s evolving needs. Stays informed of industry trends and emerging technologies, providing informed recommendations for network upgrades and expansions.

• Performs upgrades and applies patches to network equipment, including switches, routers, firewalls, wireless LAN controllers, and access points. Performs patching activities via servers, consoles, or web interface to maintain security and functionality.

• Develops and maintains effective working relationships with business partners, including internal departments, outside vendors, and contractors, and collaborates on initiatives requiring network services.

• Conducts wireless site surveys at various City locations, becoming proficient in the associated survey software. Analyzes survey results to identify opportunities for wireless improvements and uploads findings into the management system.

• Assists with assignments, projects, or activities that support IT or partner organizations, contributing directly or indirectly to the City’s objectives.

• Performs all other duties and tasks as assigned.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education:
Bachelor's Degree

Experience:
Three (3) years of relevant experience

Any combination of relevant education and experience may be substituted on a year-for-year basis.

Preferred Qualifications:

Cisco certification (CCNA, CCNP).

Experience and proficiency with Cisco network operating systems.

Experience supporting and maintaining a network environment primarily utilizing Cisco technologies.

Experience with basic wireless concepts and troubleshooting wireless connectivity issues.

Experience with switching concepts (VLANs, STP), including switch configuration and troubleshooting.

Experience with routing protocols (EIGRP, BGP), including setup, configuration, and troubleshooting.

POSITION DETAILS

Job Profile

J0768 - Network Engineer

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G109

Hourly Range

$32.15 - 48.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Information Technology

Department Link

No Website

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.   

Recruiter Name

Liliana Almeraz (99363)

Recruiter Email

[email protected]

For Human Resources general questions please contact 520-791-4241.

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