Level 3 IT Solutions Apprenticeship chez LMP Group

Level 3 IT Solutions Apprenticeship - Taverham High School

Provide on-site IT support at Taverham High School, maintaining network access, security, and data backups. Assist staff and students with IT issues, monitor systems for proper use, and respond to helpdesk requests both on-site and remotely within the Enrich Learning Trust.

Apprenticeship Overview:

Salary:  £14,526.20 a year

Working Week: Monday to Friday, 8:00am - 4.00pm with a 30 minute break.

Duration: 18 months

Hours: 37 hours per week
Level 3 IT Solutions Technician Apprenticeship standard qualification 
Online training supported by our dedicated tutors

Address: Taverham High School, Beech Avenue, Taverham, Norwich, NR8 6HP

Duties:

Network Maintenance and Support

• Troubleshoot and resolve IT issues and service requests via the central ticketing system, escalating where necessary.
• Install and configure hardware and software on workstations.
• Maintain a knowledge base and ensure smooth running of networks, applications, and user access.
• Manage user accounts — adding new users, removing leavers, and maintaining online services such as Microsoft 365 and MIS.
• Prepare, set up, and store devices such as iPads and laptops when required.

Hardware Maintenance

• Set up and test new equipment and assist staff and students with IT hardware and software issues.
• Carry out basic maintenance such as replacing printer consumables, fixing paper jams, and cleaning projector filters.
• Perform minor hardware repairs and keep an inventory of equipment.
  

Network Security

• Help maintain the trust’s networking infrastructure, including Wi-Fi, switches, and servers.
• Identify areas to improve IT security and promote safe usage practices.
• Support compliance with GDPR, Data Protection, and copyright regulations.
  

Project Support

• Provide on-site technical support for IT projects and complete assigned project tasks on time.
• Work collaboratively with the IT team and update the IT Manager on progress and challenges.
  

Audio-Visual Support

• Set up and operate AV equipment for lessons, assemblies, and school events.
• Record, edit, and produce videos for internal and external use.
• Liaise with suppliers for AV equipment hire or purchases and ensure proper storage and care of resources.
  

General Responsibilities

• Advise staff and students on cyber safety and correct network use.
• Maintain confidentiality, uphold safeguarding practices, and follow trust policies.
• Attend occasional evening events to provide technical support.
• Participate in training, performance reviews, and assist with IT provision across the Enrich Learning Trust.
• Support in responding to cyber incidents when required.

Skills:

• Communication skills
  
• IT skills
  
• Attention to detail
  
• Organisation skills
  
• Problem solving skills
  
• Administrative skills
  
• Analytical skills
  
• Team working
  
• Initiative

What is the expected career progression after this apprenticeship? 

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Company Benefits

• Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema.
• Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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