Supervisory Customer Experience Specialist (FIREARMS/SUPERVISOR) chez Army and Air Force Exchange Service
Army and Air Force Exchange Service · Fort Rucker, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Fort Rucker
Job Description
As a Supervisor Customer Specialist in Firearms/Sports Goods, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will organize and maintain firearms in all locations within the store, including the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately, as well as receive incoming firearms using logbooks and electronic systems.
We offer flexible scheduling, comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualify associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of DoD.
So what can you expect as Supervisor Customer Experience Specialist – Firearms/Sporting Goods at the Exchange?
We offer flexible scheduling, comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualify associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of DoD.
So what can you expect as Supervisor Customer Experience Specialist – Firearms/Sporting Goods at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific needs of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Employment Category
Regular Full Time
Job Tier
2
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
Yes
Facility Name
RUCKER MAIN STORE
Salary Minimum
$18.11
Salary Maximum
$26.62
Exchange Location
United States - Alabama - Fort Rucker
