Mortgage Loan Servicing Representative (Remote-Hybrid) chez Nasafcu

NASA Federal Credit Union is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services.  The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions.  This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis.  It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust.  The Mortgage Loan Servicing Representative will be responsible for auditing/maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections.  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned.Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.  

Level I:

Address member correspondence via inbound/outbound phone calls and email

Ensures accurate and timely generation of periodic billing statements

Onboards new first mortgages to FICS

Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)

Completes Verification of Mortgage forms

Processes payoff requests and transactions for all real estate loan types

Posts payments to all real estate loan types

Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)

May be cross trained in select duties of the Mortgage Loan Servicing Representative II position

Level II: (In addition to the requirements of Level I)

Sets up escrow accounts for new mortgages

Performs servicing transfers for loans sold to new investors

Responsible for transferring mortgages to investors in MERS in a timely manner

Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust

Files all mortgage documents within the vault and tracks outgoing original documents

Verifies accuracy of 10% of new mortgages and critical fields

Responsible for research and corrections to mortgages

Responsible for mortgage account transfers due to security breach or removal of member from account

Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections

Assists in the preparation of yearly 1098 and 1099 tax forms

Reviews daily, weekly, and monthly reports

May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I position

May be cross trained in select duties of the Mortgage Servicing Representative III position

Level III: (In addition to the requirements of Level I & II)

Reviews and audits new escrow setups for accuracy

Disburses payment of taxes, insurance, and private mortgage insurance

Contacts member regarding delinquent taxes and cancellation of insurance

Responsible for the force placement of hazard and flood insurance as needed

Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale

Analyzes, prepares, and mails annual escrow analysis statements

Processes final escrow disbursements

Reviews member requests for waiver of existing escrow accounts

Reviews member requests for waiver of private mortgage insurance

Coordinates mortgage hazard and flood insurance claims

Files blanket coverage claims for home equity lines/loans

Processes and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial Loans

Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit

Responsible for loan modifications/partial releases on all real estate loan types

Responsible for reviewing and processing year-end tax statements

Completes MERS audits, tracks receipt of transfers on Correspondent Loans

Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)

May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions

Education and Experience: Level I:

A high school diploma or general education degree (GED) and one-year relevant experience and/or training required

Excellent communication skills – written, oral, and listening

Ability to work independently, as well as collaboratively

Acute sense of urgency, with strong time management skills – meeting critical deadlines/goals with accurate work

Ability to prioritize and multi-task

Must be proficient in Microsoft Suite

Level II: (In addition to the requirements of Level I)

A high school diploma or general education degree (GED) and two to four years relevant experience required

Level III: (In addition to the requirements of Level I & II)

Bachelor’s Degree in relevant field preferred and three to six years relevant experience required

Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies.

Our generous benefit package includes:

$45,000 - $65,520 / Annually (based on experience and level)

Remote-Hybrid (will require onsite presence)

 

Full-Time Employee Benefits (Includes all Part-Time benefits listed below)

Health Insurance (Choice of two nationwide PPO plans)

High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

Dental Insurance: Generous employer contribution toward premium+

Vision Insurance: Generous employer contribution toward premium+

Long-term Disability Insurance+*

Flexible Spending Medical Account (FSA)+

Flexible Spending Dependent Care Account+

Health Savings Account (HSA)+

Voluntary Supplemental Life Insurance+

Voluntary Dependent Life Insurance+

Voluntary Short-term Disability Insurance+

Voluntary Long-term Care Insurance+

 

Part-Time Employee Benefits

401(k) with employer match up to 6% and immediate 100% vesting

Gain Sharing Bonus (eligibility rules apply)*

Life Insurance/AD&D+*

Vacation Leave (excluding Outside Loan Officers)

Sick and Safe Leave

11 Paid Holidays

Education Assistance

Employee Referral Bonus*

Credit Union Membership Eligible

Employee Assistance Program+*

Identity Theft Protection (Additional fee to add family members)+*

Pet Health Insurance

Employee Discount Program

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