Pool Manager chez The Standard Spa, Miami Beach

Description

Pool Manager

Department: Food & Beverage
Reports To: Director of Food & Beverage
Classification: Management

Position Summary

The Pool Manager oversees daily operations at The Standard Spa, Miami Beach pool, the heart of our social scene and the epicenter of our anything-but-standard experience. This role ensures seamless service, a vibrant yet relaxed atmosphere, and a consistent reflection of The Standard’s brand values: hospitality, creativity, and community.

The Pool Manager leads and supports the pool team servers, attendants, and bartenders, to create unforgettable guest moments while maintaining operational excellence, compliance, and profitability.

Essential Duties & Responsibilities

• Oversee all daily operations of the pool area, ensuring exceptional guest experiences and adherence to service standards.

• Maintain strong presence on the floor, leading by example and ensuring smooth coordination between service, bar, and culinary teams.

• Monitor guest flow / seating to optimize guest satisfaction and revenue.

• Partner with the F&B Director and Executive Chef to maintain menu quality, efficiency, and service consistency.

• Ensure compliance with health, safety, and sanitation standards.

• Manage and monitor inventory, ordering, and cost controls for all pool F&B operations.

• Lead, coach, and develop team members, fostering a positive, supportive, and “Standard” culture.

• Ensure all team members receive proper onboarding and continuous training in service standards, safety, and product knowledge.

• Handle scheduling, attendance, and performance reviews; address performance or conduct issues promptly and fairly.

• Be the face of the pool, engage with guests, build relationships, and ensure every visit feels personalized and memorable.

• Resolve guest concerns promptly with empathy and creative problem-solving.

• Anticipate guest needs and continuously look for ways to enhance the pool experience.

Required Skills & Qualifications

• Minimum 2 years of experience in a management or supervisory role within hospitality, preferably in pool, resort, or high-volume F&B environments.

• Strong leadership, organizational, and communication skills.

• Passion for hospitality, service excellence, and team development.

• Proficiency with POS and scheduling systems (e.g., Micros, SevenRooms, Paycom).

• Flexible availability, including weekends and holidays.

• Ability to work outdoors in varying weather conditions.

• Valid Food Handler and Responsible Vendor (Alcohol) certifications preferred.

Physical Requirements

• Must be able to stand or walk for extended periods.

• Ability to lift up to 50 lbs, bend, reach, and perform light physical tasks as required.

• Comfortable working in outdoor environments including heat, sun exposure, and humidity.

The Standard of The Standard

At The Standard Spa, Miami Beach, we do things differently. We lead with heart, we stay curious, and we create spaces that feel both lively and laid-back. As Pool Manager, you’ll set the tone, keeping the energy high, the service smooth, and the vibes effortlessly Standard.

Qualifications