Director of Business Process & Knowledge Management chez Phillips Edison

We are seeking a strategic and hands-on leader to establish and drive a new function within IT focused on business process management, knowledge sharing, and training enablement. This role will be responsible for identifying, documenting, and optimizing cross-functional business processes across departments such as Leasing, Property Management, Acquisitions, Finance, Accounting, and more. The ideal candidate will serve as a bridge between business operations and IT, ensuring that processes are scalable, repeatable, and aligned with our technology platforms.

Key Responsibilities:

Business Process Strategy & Execution

• Partner with department leaders to identify, document, and standardize core business processes across the enterprise.
• Analyze current-state workflows, identify inefficiencies, and design future-state processes that reduce duplication and improve consistency.
• Develop and maintain a centralized repository of process documentation and SOPs.
• Ensure process adherence through training, change management, and governance mechanisms.

Technology Alignment & Optimization

• Collaborate with IT and business stakeholders to align processes with system capabilities and reduce unnecessary customization or rework.
• Identify opportunities for automation and digital enablement of business processes.
• Support ERP and enterprise system implementations by ensuring business process readiness and documentation.

Knowledge Management & Training

• Establish a framework for capturing and sharing institutional knowledge across departments.
• Develop onboarding and training materials to ensure continuity when roles change or new employees are hired.
• Promote a culture of continuous improvement and knowledge sharing.

Qualifications:

Required:

• 8+ years of experience in business process improvement, operations, or transformation roles.
• Proven experience leading cross-functional process mapping or reengineering initiatives.
• Strong understanding of both business operations and IT systems.
• Experience with process documentation tools and methodologies (e.g., BPMN, Lean Six Sigma, Agile).
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work independently and drive initiatives from concept to execution.

Preferred:

• Experience in commercial real estate or similar field