Collections Team Leader chez Southwestwater

We currently have an opportunity for an Aged Debt Collections Team Leader to join our team based in Bournemouth. Joining us on a full-time permanent basis, you will receive a competitive salary of £31,341 per annum plus excellent benefits.  About the role The Aged Debt Collections team leader role is to contribute to the financial viability of PWS through reviewing complex aged debt and collecting payments and applying the appropriate intervention for each commercial customer to maximise the level payments collected. 

What you’ll be doing:

You will be the first point of contact for all Debt staff along with providing support and guidance in all areas of their role.

Ensuring that all daily tasks are completed through monitoring and workflow management.

Building and inspiring a team to achieve elevated resolutions of ageing debt with a high standard of customer service.

To support the team to deliver an exceptional cash collection and account resolution, payment processing and debt recovery process for all customers across PWS.

Motivate and inspire the team, using appropriate training methods and engagement activities to investigate and action overdue accounts.

What we are looking for:

Previous experience of working in credit management and/or collections in a supervisory capacity.

Able to demonstrate understanding of litigation process and a sound understanding of business goals and objectives.

Provide excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations

Educated to GCSE, grade A-C or equivalent

What's in it for you:

Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

 In return, we offer an excellent range of benefits including:

Generous holiday allowance plus bank holidays

A discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

A range of Group Discounts

Cycle to Work Scheme

Financial support services

And plenty more!

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