PATIENT SERVICE COORDINATOR chez POSTGRADUATE CENTER FOR MENTAL HEALTH

Description

JOB SCOPE:

Oversees day to day front desk operations of the clinic, scheduling, and billing. Provides excellent customer care.

ESSENTIAL FUNCTIONS:

• Answers clinic phone line during business hours and makes reminder calls as needed
• Communicates with insurance companies in regards to referrals, prior authorizations and other insurance related issues
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office condition and requests repairs as needed
• Provides general support to the clinical staff
• Under the guidance of front desk supervisor manages clinicians’ and prescribers’ schedules.
• Covers front desk as needed
• Takes clients’ referral information, triages urgency of the appointment, verifies insurance
• Runs and distributes reports as assigned by an administrator and clinic supervisor.
• Other duties as assigned by Clinic Director and Clinic Supervisor.

Qualifications

SKILLS AND KNOWLEDGE:

• Microsoft Office
• Excellent oral and written communication skills
• Strong organizational and system tracking skills
• Ability to work independently
• Ability to effectively manage time
• Ability to engage client population
• Ability to utilize multiple EHR systems
• Ability to demonstrate flexibility, creativity, and initiative
• Ability to handle multiple tasks and shift between responsibilities
• Ability to work effectively with others and maintain positive professional relationships with service providers in the community.

EDUCATION AND EXPERIENCE:

• Bachelor or Associate’s degree preferred
• Minimum of 2 years of administrative experience