CLIENT SUCCESS SPECIALIST chez Stance Health Solutions

Description

Position Overview:

This position will perform a wide range of Customer Service and Administrative duties for the SG Homecare while

working either in the field or on-site at the respected hospital.

Essential Duties

Essential functions within scope for this role, but are not limited to, the following:

• Works with hospitals, groups and clients either on site of hospital or in the field

• Serves as point of contact for case management, discharge coordinators and hospital and/or medical group staff

• Assists medical groups and/or other provider groups regarding products and services available under the contract.

• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.

• Maintain and control inventory kept on site of hospital

• Facilitate patient discharges by coordinating equipment delivery to bedside and home

• Review clinical documentation for medical necessity and justification

• Create patient account and necessary sales orders

• Dispense equipment to patients

• Obtain patient copays

• Collect, scan and upload all patient documentation

• Request authorizations through portal

• Perform other duties as required

Requirements

Minimum Qualifications

• 3+ year of Customer Service Experience

• High School diploma or GED (Two years college or equivalent work experience preferred)

• Three years of industry-related experience.

• Self-starter, motivated, and detail-oriented

• Adhere to all safety and compliance regulations

• Impeccable verbal and written communication skills

• Familiarity with the industry including equipment, logistics and insurance guidelines

• Problem-solving skills to propose mutually beneficial solutions

• Ability to manage multiple projects concurrently

• Proficiency with word processing, spreadsheet and Microsoft Office

• Must possess a valid driver's license in good standing